Field Service Technician

Job Description:

Ohio Medical is a global leader in medical air and vacuum pumping systems, suction, and oxygen therapy devices. Our trusted brands, including Ohio Medical and Amvex, offer cutting-edge solutions such as suction regulators, air and oxygen flow meters, pumping systems, and portable suction equipment. Operating in an FDA-regulated facility, we adhere to ISO 13485, ISO 9001, and NFPA 99 standards, ensuring high-quality and reliable products that meet global regulatory requirements. Headquartered in Gurnee, IL, we take pride in our commitment to patient safety, innovation, and quality products.

With a history dating back over 100 years, Ohio Medical has shaped the medical industry. In 1910, we manufactured one of the first anesthesia gas machines, The Ohio Monovalve, which was extensively used during World War I. Our legacy includes innovations such as the Push-To-Set™ (PTS) suction regulator and advancements in medical gas and oxygen therapy. In 2022, Ohio Medical joined The ESAB Corporation, furthering our mission to deliver innovative, high-quality products that prioritize patient safety. Join a team where history meets innovation and make an impact on the future of healthcare.

The Field Service Technician position provides field and inside support activities which include start up and in-service training, corrective and preventative maintenance, troubleshooting, repair, and warranty evaluations. Technician is required to provide quality, service, and support of all Ohio Medical source air and vacuum equipment, medical gas pipeline equipment, components, assemblies, and sub-assemblies. Follow company’s ISO, FDA, and budgetary guidelines with minimizing customer down time.

KEY RESPONSIBILITIES (Include but not limited to):

• Receives On-The-Job Training from FST III to perform start up and in-service training on complex air and vacuum systems, and medical gas pipeline equipment. Perform field service preventative maintenance, perform component replacement, field service corrective maintenance, and to trouble shoot, repair in-house and field service warranty evaluations on Ohio Medical source air and vacuum equipment, and medical gas pipeline equipment.
• Follow all appropriate “Standard Operating Procedures” & “Work Instructions”.
• Assist in investigations / evaluations and provide recommendations as needed in support of company quality policies and procedures.
• The ability to perform assigned field service work with minimal supervision.
• Read and understand mechanical drawings, electrical schematics, product manuals.
• Provides support for inside after-market sales activities.
• Work on 75% pipeline products and various Systems along with other manufactured systems.
• Limited overnight travel up to several days for field service assignments. Occasionally short notice is given.
• Must possess and maintain a valid driver’s license and acceptable driving record.

REQUIREMENTS FOR THIS POSITION:

Professional Experience

• 2-4 years electrical/mechanical experience required
• Customer / Field Service experience preferred

Education

• High School Diploma or equivalent required
• Associates Degree / Technical Certificate preferred
• Work to obtain ASSE Med Gas 6040 Certification. Ohio Medical to sponsor.

Language

• English

Travel (estimated % of time)

• Domestic approximately 40%
• International approximately 0%-2%
• Frequent overnight travel, sometimes with short notice.

PERSONAL TRAIT PROFILE

• Mechanical, basic electrical troubleshooting and repair aptitude of PLC controls.
• Pneumatic experience preferred
• Valid U.S. Driver’s License
• Positive customer relations skills
• Good documentation practices and attention to detail
• Able to perform work assignments with little to no supervision
• Must possess or be able to obtain a passport

KEY RELATIONSHIPS

Internal

• Reports directly to Service Manager
• Service Technicians - technical product questions, training needs and feedback.
• Sales Team - for two-way feedback on customer issues and sales/service opportunities.
• Service Department - for technical product questions, parts ID and feedback on equipment issues

External

• Customers - Notify Ohio Medical service department of customer concerns regarding issue resolution, coordination of service visits, service contract opportunities, etc.

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

Ohio Medical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Learn about our benefits here: Ohio Medical Employee Benefits

Pay Range: