Integration Manager (m/f/d)

Job Description

Your mission

• You own the technical side of customer onboarding, bridging the gap between our Customer Success team and customers' IT departments.
• You plan, document, and implement integrations between our platform and customer systems, ensuring smooth technical deployment.
• You help deploying and configuring our Cloud Connector on customer infrastructure, troubleshooting connectivity and configuration issues.
• You create comprehensive technical documentation for each customer integration, including architecture decisions, API specifications, and testing protocols.
• You manage relationships with our integration partners and vendors, staying on top of platform updates and new integration opportunities.
• You monitor post-launch integrations, analyzing logs and debugging issues to ensure ongoing customer success.
• You develop standardized integration processes, testing plans, and best practices as we scale our customer base.
• You collaborate closely with Customer Success, Product, and Engineering teams to ensure customer requirements are understood and met.

Your profile

• You bring professional experience in a technical customer-facing role such as implementation engineer, solutions engineer, or technical project manager.
• You have hands-on IT administration skills (Windows Server, networking, basic scripting) and aren't afraid to dig into system configurations and log files.
• You understand REST APIs, authentication mechanisms (OAuth, API keys), and can read API documentation to troubleshoot integration issues.
• You're a natural project manager who stays organized, follows up proactively, and ensures nothing falls through the cracks.
• You have excellent communication skills in German and English, able to explain technical concepts to both technical and non-technical audiences.
• You take ownership and pride in delivering successful outcomes for customers.
• You're curious, love learning, and aren't afraid to say, "I don't know, yet!"

• Experience with identity management systems (Active Directory, Azure AD, Okta, etc.) or HR systems (SAP, Workday, Personio).
• Familiarity with database basics (SQL queries, connection strings).
• Background in IT support, system administration, or DevOps.
• Experience managing vendor or partner relationships.

Why us?

• The chance to join a small and highly motivated team in an early stage company started by an experienced founding team with a successful track record and solid financing
• Flat hierarchies and a pleasant, dynamic work environment
• Plenty of responsibility and the chance to build a category leader
• Cooperation with reputable international customers