Infrastructure Operations Engineer

Job Summary

The Infrastructure Operations Engineer is responsible for operating, securing, automating, and continuously improving enterprise infrastructure across Microsoft Azure, on-premises, and hybrid environments.

The role has a strong focus on cloud operations, AIOps, Windows and Linux administration, Kubernetes, and infrastructure automation, while providing operational support for core Windows and on-premises platforms.

The engineer ensures service availability, performance, security, scalability, cost efficiency, and recovery readiness by applying proactive monitoring, AI-assisted operations, automation, Infrastructure as Code, and structured IT service management practices.

Job Responsibilities 1

Cloud, Hybrid & Platform Operations

• Manage day-to-day operations of Microsoft Azure, on-premises, and hybrid infrastructure, ensuring availability, performance, security, scalability, cost efficiency, and compliance with operational standards.
• Provision, configure, monitor, troubleshoot, and optimize Azure services including virtual machines, virtual networks, storage, load balancing, identity and access, backup, disaster recovery, monitoring, and security controls.
• Administer enterprise Linux platforms such as Red Hat Enterprise Linux and Ubuntu, covering installation, configuration, user and permission management, patching, hardening, service management, troubleshooting, performance tuning, and lifecycle management.
• Support core on-premises infrastructure including Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, virtualization platforms, server hardware, storage, backup, and related enterprise services.

AIOps, Observability & Automation

• Implement AIOps capabilities using AI-assisted monitoring, event correlation, anomaly detection, predictive analytics, intelligent alerting, incident triage, capacity forecasting, and automated remediation to improve reliability and reduce MTTD and MTTR.
• Develop operational automation and scripts using Python, Bash, and PowerShell to automate provisioning, health checks, patching, compliance validation, reporting, incident response, and repetitive infrastructure tasks.
• Implement observability across infrastructure platforms by collecting and analyzing metrics, logs, events, and alerts using Azure Monitor, Log Analytics, Prometheus, Grafana, ELK, or equivalent monitoring tools.

Kubernetes, Containers & Infrastructure as Code

• Deploy, administer, and support Kubernetes and container platforms, including cluster health, nodes, namespaces, workloads, ingress, storage, networking, upgrades, scaling, monitoring, and troubleshooting of containerized services.
• Build and maintain Infrastructure as Code and configuration automation using Terraform, Bicep, and Ansible, ensuring repeatable, controlled, documented, and version-managed infrastructure deployment.
• Support infrastructure DevOps practices through Git-based source control, code reviews, basic CI/CD pipelines, automated validation, and controlled deployment of infrastructure code using Azure DevOps, GitHub, or equivalent platforms.

IT Service Management, Security & Compliance

• Perform incident, problem, and change management activities, including advanced troubleshooting, service restoration, root cause analysis, corrective actions, and escalation in line with SLAs and ITSM processes.
• Maintain security and operational compliance through patch management, vulnerability remediation, access control, privileged-access governance, configuration hardening, certificate management, backup validation, and disaster recovery testing.
• Monitor infrastructure capacity and cloud consumption, identify rightsizing and cost-optimization opportunities, and support governance through tagging, budgets, utilization reporting, and lifecycle controls.

Collaboration, Projects & Documentation

• Collaborate with security, network, application, database, cloud, and service management teams to deliver infrastructure projects, platform upgrades, migrations, operational improvements, and production support.
• Maintain accurate architecture diagrams, asset and configuration records, SOPs, technical documentation, automation repositories, operational runbooks, and knowledge articles.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Cloud Operations & Hybrid Infrastructure Management: Strong working knowledge of Microsoft Azure infrastructure, cloud operations, governance, monitoring, backup, disaster recovery, security, cost optimization, and hybrid-cloud environments.

Linux Administration & Platform Engineering: Strong Linux administration capability across RHEL and Ubuntu environments, including troubleshooting, shell scripting, patching, hardening, networking, storage management, and performance optimization.

AIOps, Observability & Operational Analytics: Working knowledge of anomaly detection, event correlation, predictive monitoring, AI-assisted incident analysis, operational analytics, automated remediation, logging, monitoring, and observability practices.

Container Platforms, Automation & DevOps: Practical experience with Kubernetes, Docker, Infrastructure as Code, automation frameworks, Git, CI/CD pipelines, configuration management, and scripting using Python, Bash, PowerShell, Terraform, Bicep, or Ansible.

Enterprise Infrastructure, Security & Service Management: Knowledge of Windows Server, Active Directory, DNS, DHCP, virtualization, backup and recovery, IAM/RBAC, privileged access management, security hardening, vulnerability remediation, operational compliance, troubleshooting, documentation, and service ownership.

Job Experience

Professional Experience: Minimum 3 to 5 years of progressive experience in infrastructure operations, cloud operations, Linux administration, systems engineering, or a related infrastructure support role within an enterprise environment.

Cloud & Hybrid Infrastructure Operations: Hands-on experience supporting production Microsoft Azure environments, Linux platforms, Kubernetes clusters, Windows Server infrastructure, and hybrid or on-premises enterprise technology environments.

Infrastructure Automation & Platform Engineering: Experience supporting infrastructure automation, operational monitoring, configuration management, Infrastructure as Code (IaC), platform administration, and service reliability initiatives.

Enterprise IT Operations: Demonstrated experience in incident management, troubleshooting, service restoration, patch management, systems maintenance, operational compliance, and infrastructure lifecycle management.

Professional Certifications: Relevant certifications in Microsoft Azure, Linux, Kubernetes, Automation, DevOps, Cybersecurity, or IT Service Management are preferred and considered advantageous.

Competencies

Account Access Management L3

Agility

AI Fluency

Application Server Platforms L3

Application Sizing L3

Hardware Management L3

Leadership_321977503

Quality_321977507

Resilience

Security and Monitoring L3

Education

Bachelor's Degree in Information Technology or COMPUTER RELATED FIELD