LMS / Digital Learning Support Specialist (Junior)

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.

ETAP's expertise has emerged from more than 35 years of global experience, and more recently in 2023 by expanding into new integrated offerings with IGE, a leading electrical engineering software company renowned for its SEE software portfolio for the creation, maintenance, and calculation of electrical installation projects.

Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion - and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations - we invite you to join us!

ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.

Job Title: LMS / Digital Learning Support Specialist (Junior)

Location: Maroc/France

Employment Type: full-time

The job

Le LMS / Digital Learning Support Specialist (Junior) contribue au bon fonctionnement et à l’amélioration continue de notre écosystème de formation digitale. Intégré(e) à une équipe collaborative et orientée apprentissage, il/elle assure le support LMS, participe à la création et la mise à jour de contenus eLearning et accompagne le déploiement des formations. Le rôle a un impact direct sur l’expérience apprenant et la qualité des dispositifs de formation. L’équipe valorise l’entraide, la curiosité et l’innovation, dans un environnement propice au développement des compétences en digital learning et instructional design.

Key responsibilities

_Assurer le support et l’administration quotidienne du LMS global (gestion des utilisateurs, inscriptions, reporting et organisation des contenus)

_Accompagner les utilisateurs en résolvant les incidents, en escaladant les problèmes techniques et en assurant leur suivi

_Contribuer à la création, mise à jour, traduction et déploiement des contenus et parcours eLearning

_Collaborer avec les experts métiers et les équipes transverses pour structurer les contenus et soutenir les déploiements de formation

_Suivre les performances des formations et participer à l’amélioration continue des dispositifs, tout en assurant une veille sur les outils et tendances du digital learning (dont l’IA)

Essential requirements

_Intérêt pour le digital learning, l’eLearning ou les technologies de formation

_Connaissances de base des plateformes LMS et/ou des outils eLearning (un plus)

_Bonnes compétences organisationnelles et de communication

_Capacité à gérer plusieurs tâches, respecter les délais et travailler de manière structurée

_Forte motivation pour apprendre et évoluer dans un environnement de formation digitale

_Bon niveau d’anglais (écrit et oral) pour échanger avec des utilisateurs et équipes internationaux

Desired skills

_Strong interest in digital learning technologies, LMS platforms, and eLearning content creation, with curiosity to explore new tools (including AI-based solutions)

_Solid organizational and communication skills, with the ability to collaborate effectively across teams and support global users

_Ability to manage multiple tasks with accuracy, meet deadlines, and maintain high-quality standards in day-to-day execution

_Eagerness to learn and develop in a fast-evolving environment, demonstrating curiosity, aspiration, and a proactive mindset aligned with trust and collaboration

ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.