Services Support Engineer

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.

Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion - and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations - we invite you to join us!

ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.

Job Description - Services Support Engineer

Location: ETAP - Delhi, India

Employment Type: Full-time

Experience: 2-5 years preferred

Initial Deployment: Bokaro Steel Limited (BSL)

Job Summary

ETAP is seeking a skilled Services Support Engineer to support SCADA, DMS/ADMS, RTU, industrial automation, and power system automation activities. The role involves system engineering, configuration, maintenance, troubleshooting, integration, testing, commissioning, and customer support.

The selected candidate will initially be deployed at Bokaro Steel Limited (BSL) for SCADA and RTU Annual Maintenance Contract (AMC) activities. Based on business requirements, the engineer may subsequently support other AMC sites and SCADA/automation projects across India or other locations.

Key Responsibilities

• Maintain and troubleshoot SCADA servers, applications, databases, workstations, ABB RTUs, and associated infrastructure.
• Configure, test, and troubleshoot RTU/PLC communication with IEDs, numerical relays, meters, and field devices.
• Diagnose communication failures, missing or stale data, alarms, events, and DI/DO/command/AI signal issues.
• Work with IEC 60870-5-104, Modbus TCP/IP, and other relevant substation communication protocols.
• Maintain industrial Ethernet networks, managed Layer 2/Layer 3 switches, routers, VLANs, and related OT connectivity.
• Perform SCADA database configuration, tag mapping, HMI/SLD updates, system integration, and feeder/substation integration.
• Support installation, testing, commissioning, FAT/SAT, and troubleshooting of SCADA/DMS/ADMS and automation systems.
• Maintain configuration backups, conduct preventive maintenance, and implement approved software and configuration changes.
• Prepare maintenance reports, technical documentation, test procedures, configuration logs, and root cause analysis (RCA) reports.
• Coordinate with customers, internal engineering teams, site managers, and OEMs to resolve technical issues.

Essential Skills and Qualifications

• Diploma or bachelor’s degree in electrical, Electronics and Communication, Instrumentation, Automation, Computer Science, or Information Technology Engineering.
• Relevant experience in SCADA, RTU/PLC, industrial automation, or power system automation.
• Working knowledge of RTU/PLC systems, IEC 60870-5-104, DNP3, IEC 61850, Modbus TCP/IP, TCP/IP networking, and managed Ethernet switches.
• Understanding of SCADA databases, signal configuration, Windows Server, and system backup procedures.
• Basic understanding of electrical substations, power systems, protection relays, and field communication.
• Good troubleshooting, analytical, documentation, and customer communication skills.

Preferred Skills

• Experience with SCADA/DMS/ADMS projects, commissioning, and substation automation.
• Knowledge of IEC 60870-5-101, IEC 61850, OPC, SQL/MongoDB, and historian systems.
• Familiarity with Python, C#, PowerShell, Wireshark, VLANs, and industrial network security.
• Knowledge of NMS, SAN/storage, fibre-optic communication, and GPS/NTP time synchronization.
• CCNA or other relevant technical certifications will be an advantage.

Other Requirements

• Willingness to work initially at BSL, Bokaro, and travel to other customer sites as required.
• Ability to work independently with minimal supervision while following site lead instructions.
• Flexibility to support commissioning, planned maintenance, and critical breakdowns outside normal working hours when required.

Career Opportunity

The role offers exposure to SCADA maintenance, power automation, system integration, engineering, testing, and commissioning, enabling long-term technical growth within ETAP.

ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.