[An Duong, Hai Phong] Customer Service Executive
Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.
Comprehensive services and unmatched expertise
Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.
A commitment to top quality
The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.
Permanent innovation and support by the market leader
Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.
Eurofins started to provide the services in Vietnam since 2015. Our main services includes Food and Feed Testing, Consumer Product Testing, Environment Services, Agricultural sciences, Inspection and Audit, Certification, DNA testing, Genetic testing before prenancy, Covid test, HPV test, Decoding gen, etc. Current legal entities in Vietnam:
- Eurofins Sac Ky Hai Dang
- Eurofins Consumer Product Testing
- Eurofins Assurance
- Eurofins MTS
- Eurofins Gentis
- Eurofins ETM
- Follow up and monitor testing request by applicant./Theo dõi và giám sát yêu cầu thí nghiệm của người yêu cầu.
- Communicate and Co-operate with Customer and Lab to work procedure smoothly/ Giao tiếp và hợp tác với Khách hàng và Phòng thí nghiệm để làm việc theo quy trình một cách trôi chảy
Trách nhiệm chung (General duties)
- Review test application & prepare worksheet for lab section/ Xem xét áp dụng thí nghiệm & chuẩn bị bảng tính cho phần thí nghiệm.
- Distribute testing report to customers/ Gửi báo cáo thí nghiệm cho khách hàng.
- Establish and maintain good relationship with customers./ Thiết lập và duy trì mối quan hệ tốt với khách hàng.
- Deal with complaints regarding the customer feedback./ Giải quyết các khiếu nại liên quan đến phản hồi của khách hàng.
- Monitor testing job and progress/ Giám sát công việc kiểm thử và tiến độ.
- Update client’s requirements./Cập nhật yêu cầu của khách hàng.
Cooperate with sales & finalization staffs for job proceeding./ Phối hợp với nhân viên kinh doanh & quyết toán để triển khai công việc.
Kinh nghiệm (Experiences):
At least 2 years work experience as Customer Service Executive, preferably from 3rd party labs/ Tối thiểu 2 năm kinh nghiệm Chăm sóc khách hàng, lợi thế làm việc cho phòng kiểm nghiệm bên thứ 3
Trình độ học vấn, chuyên ngành (Education Background, Major)
Graduated from University or College from Textile major or Chemistry back ground is better/ Tốt nghiệp Đại học, Cao đẳng chuyên ngành Dệt hoặc Hóa trở lên
Trình độ ngoại ngữ (Foreign Languages Skills)
English: Reading Document, Writing, Listening and Speaking. Chinese language is of advantage/ Tiếng Anh: Đọc hiểu tài liệu, viết và Nói. Có Tiếng Hoa là một lợi thế
Khác(Others)
- Patient, hardworking, careful, honest/ Kiên nhẫn, chăm chỉ, cẩn thận, trung thực
Working location: Lot CC3-1, Trang Due Industrial Park, Dinh Vu - Cat Hai Economic Zone, Hong Phong Commune, An Duong District, Hai Phong City
At Eurofins, we offer a well-balanced benefits package include:
1. Compensation & Financial Stability
- 100% salary during probation
- Full Social Insurance coverage from day one
- 13th-month salary
- Performance-based bonus (applicable for Sales roles)
2. Well-being & Healthcare
- Meal allowance
- Milk allowance
- Comprehensive healthcare insurance
(applied after probation; extended to family members depending on level)
- Annual health check-up
3. Time Off & Work-Life Balance
- Standard working schedule: Monday to Friday
- 14-16 days of annual leave per year
- One additional day off and a gift card during your birthday month