Customer Service Representative

Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries. With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialized by the end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.

As Eurofins Consumer Product Testing Turkey, we provide testing services to textile, leather, footwear, and toys manufacturers and retailers in Turkey and abroad with our national and international accredited laboratories equipped with the latest technology, and our competent and experienced team.

Eurofins Consumer Product Testing (CPT) Turkey is searching for Customer Service Representatives to join their growing team. The corporate office is located in Mahmutbey, Bağcılar.

Please note that this job posting is by a textile, hard goods, and toys testing laboratory. Only applicants with prior experience in the TIC industry will be considered for the position.

Responsibilities:

• Registration of new jobs.
• Dispatching samples to the appropriate labs.
• Generating client reports using the test results provided by the labs.
• Providing client support via telephone and e-mail.
• Helping with the preparation of sales quotes in coordination with the sales department.
• Providing an environment for a sustainable client portfolio.
• Engaging in activities that increase customer satisfaction.
• Working alongside clients and the sales department in large-scale projects.

Required Qualifications:

• Bachelor's degree in Chemical Engineering, Textile Engineering, Chemistry or Textiles.
• Excellent command of both written and spoken English.
• Advance knowledge of laboratory reporting.
• Advance knowledge of Microsoft programs: Word, Excel, and Outlook.
• Residency on the European side of Istanbul.
• No military obligation.

Preferred Qualifications:

• At least two years of experience in a similar role.
• Bachelor's degree in Textile Engineering or Business Administration.
• MBA degree.
• Residency on the European side of Istanbul.

Interpersonal Skills:

• Highly developed (written and verbal) communication, and representation skills.
• Team player with a great sense of responsibility.
• High level of organization and planning skills.
• Customer and result-oriented, positive mindset.
• Ability to adapt to a busy schedule.