5G Operational Engineer (IRIS2)

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Job Overview

We are looking for a specialized 5G Operational Engineer to join the S&O department for the IRIS2 programme. You will play a crucial role in integrating advanced 5G network operational architectures with our satellite ground segment. Starting in the engineering of operations phase, you will define the supporting operational processes, contribute to documentation deliverables, and participate in system integration and validation, before transitioning into active operations within the Toulouse Control Centre to manage 5G services and incidents.

Which Team You’ll join:

• Will be part of the Ground Engineering team at the Ground Control Centre in Toulouse.
• Will liaise with Service Management Centre (SMC), Mission Control Centre (MCC) and the IT & Network, and 5G managed services providers

Who You Are:

• A practical, process-driven telecommunications expert with a deep understanding of 5G architectures (Core, RAN) and their integration within complex, end-to-end satellite and non-terrestrial networks (NTN).
• Highly methodical and pragmatic, excelling at incident management, technical troubleshooting, and navigating multi-layered technical ecosystems where 5G touches every layer from OSS/MCC to the payload.
• An good communicator and collaborative professional with a proven ability to bridge gaps between internal engineering teams, operations, and external suppliers/managed service providers.
• Eager and ready to transition from operational definition and service validation during the preparatory phase into a live, service-oriented operational role.

What You’ll Do:

• Engineering of Operations & Preparation: Prior to service launch, contribute heavily to the engineering of operations. This includes providing milestone documentation, participating in segment milestones, following the integration and validation of 5G ground and system components, and executing the design and validation of operational processes, procedures, training, and accreditation.
• ITIL Process Definition & Authoring: Design, write, and maintain robust, ITIL-based operational processes (covering Incident, Problem, Change mgmt, and Request Fulfilment) tailored to 5G services distributed across the end-to-end architecture under coordination of Process management.
• Managed Services & Supplier Interfacing: Act as the technical interface for 5G managed services, coordinating closely with external providers and internal stakeholders to ensure smooth operational alignment and service level compliance.
• Incident & Problem Management: Provide engineering support for incident, problem and change management across 5G the managed services.
• Continual Improvement & Data Collection: Collect and analyse data on recurring issues, service needs, and network performance. Report inefficiencies, support the design of new network initiatives, and monitor the effectiveness of implemented solutions. Enforcing use ITIL best practices, including from managed services, to resolve issues swiftly and guarantee the high availability of 5G network components spread across the system.
• Knowledge Management & Technical Reporting: Document lessons learned and support the writing, editing, and validation of operational procedures, delivering clear technical reports to the Ground Manager.

What You’ll Need:

• Bachelor’s or Master’s degree in Telecommunications Engineering, Computer Science, or a related field.
• Solid hands-on experience with 5G networks, 3GPP standards, telco cloud environments, and network operations (NOC).
• Demonstrated experience in technical interfacing with external suppliers or managing complex multi-vendor ecosystems (managed services).
• Experience in authoring, implementing, and optimizing ITIL-based processes for complex operational environments.
• Outstanding communication, interpersonal, and stakeholder management skills.
• Working schedule capability for 5d/7 - 8h/d plus on-call support.

• Fluent in English with very good written and verbal communication skills.

• Security Clearance & Nationality: Candidate must be an EU-27 citizen and eligible for an EU security clearance, which is a strict requirement for this role.

Where You’ll Work:

• Base Location: Toulouse at the IRIS2 Control Centre.
• Travel & Relocation: Flexibility for travel and potential temporary relocations to support training, integration, and operations at other EU sites and control centres.

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