Operations Manager, Customer Care

Join Evaneos, a tech-driven travel company, as an Operations Manager in Customer Care. You will be responsible for optimizing tools, managing integrations, deploying AI capabilities, and driving operational efficiency. You will have full ownership of the Customer Care ecosystem and the opportunity to make a measurable impact on KPIs. Enjoy a vibrant work environment, remote flexibility, travel perks, and a competitive salary.

Missions

• Act as the main administrator for all Customer Care tools, managing configurations, permissions, upgrades, and system health.
• Build and maintain complex integrations using automation platforms to automate repetitive agent tasks and improve operational KPIs.
• Partner with the AI vendor to deploy identified use cases, translating process blueprints into technical configurations and ensuring production-grade quality.

Profil recherché

**You may be a great fit for this position if:**

* You have solid experience as a Tool Admin, CRM/Helpdesk Manager, or Ops Specialist in a tech-driven environment

* You have advanced proficiency in automation platforms (Make, n8n, or Zapier) and can build multi-step workflows autonomously

* You have a solid understanding of APIs, webhooks, and data formats (JSON, CSV), and how SaaS tools communicate

* You have hands-on experience deploying or managing AI/ML tools in an operational context

* You are comfortable managing vendor relationships, tracking SLAs, and negotiating contracts

* You are fluent both written and spoken French and English

**Evaneos may be a great fit for you if:**

* You enjoy finding out why something broke and how to make it faster

* You treat every tool as your product: you monitor, improve, and defend quality proactively

* You thrive in environments where you can build from the ground up rather than maintain the status quo

* You want your technical skills to have a direct, visible impact on the customer experience and business performance