Finance Systems Analyst

At Everbridge , our mission is to help organizations protect people and maintain business continuity during critical events. Our Critical Event Management (CEM) Platform enables customers worldwide to respond to emergencies through real-time communication and intelligent automation.

We're currently seeking a Financial Systems Analyst. The Finance Systems Analyst is the team's finance-facing partner for NetSuite and the wider finance systems landscape, including Coupa, Navan/Expensify and the Salesforce-to-NetSuite flow. This role translates finance needs into clear, testable requirements, triages day-to-day support, and leads user acceptance testing with Finance. It works closely with our NetSuite administrators, who own configuration and technical changes. The ideal candidate brings hands-on NetSuite experience, understands how a finance team runs, from month-end close to revenue recognition, and enjoys bridging the conversation between accountants and systems teams.

What you'll do:

• Serve as the primary point of contact for Finance and Accounting on NetSuite and related finance systems requests.
• Triage incoming finance systems support requests, resolve functional questions, and route configuration and technical work to the NetSuite administrators.
• Run discovery sessions with finance stakeholders to understand processes such as month-end close, revenue recognition, billing, procure-to-pay and expense management.
• Translate business needs into clear requirements, user stories and acceptance criteria.
• Assess the impact of proposed changes on integrations, reporting and downstream processes, and confirm whether existing functionality can meet a need before new customization is built.
• Plan and coordinate user acceptance testing with finance users, and secure sign-off before NetSuite releases.
• Support the data flow between Salesforce and NetSuite (quotes, orders, billing and revenue), and help investigate issues involving Coupa and Navan/Expensify.
• Create and maintain process documentation, user guides and training materials.
• Provide responsive systems support during month-end and quarter-end close.
• Partner with the Business Systems Project Manager on project plans, timelines and release tracking, and help coordinate with vendors and implementation partners.

What you'll bring:

• 3-6 years' experience in finance operations, accounting, revenue operations or finance systems, ideally at a SaaS company.

• Working knowledge of core finance processes, including month-end close, revenue recognition, billing, procure-to-pay, budgeting and variance reporting.

• 2+ years' hands-on NetSuite experience as a business analyst, power user or administrator, with a solid understanding of NetSuite records, transactions, workflows and saved searches.

• Familiarity with the wider finance systems landscape, such as the Salesforce-to-NetSuite integration, Coupa, and Navan or Expensify, is a strong plus.

• Proven experience gathering requirements from business stakeholders and translating them into clear specifications, user stories and acceptance criteria for technical teams such as administrators and developers.

• Experience writing test scripts and running user acceptance testing.

• Excellent written and verbal communication skills, with the ability to explain technical constraints in business terms and business needs in technical terms.

• Curious, structured problem solver who asks good questions and thinks through downstream impacts.

• Highly organized, with the ability to manage multiple requests and competing priorities in a fast-paced environment.

• Experience with work tracking tools such as Smartsheet or Jira.

• Able to work US business hours, with some flexibility for meetings with colleagues in India and New Zealand.

• Bachelor's degree in Accounting, Finance, Information Systems or a related field, or equivalent experience.