Customer Operations and Logistics Coordinator

Everest Environmental Group is a Canadian waste management and recycling brokerage providing customized waste, recycling, and product destruction solutions to commercial and industrial customers across Canada.

We work with a network of service providers to coordinate reliable, efficient, and cost-effective waste management programs for our customers.

Position Overview

We are seeking an experienced, organized, and customer-focused Customer Operations & Logistics Coordinator to manage daily service operations and support our customer accounts.

This role is responsible for coordinating waste and recycling services, communicating with customers and vendors, managing service requests, and overseeing the day-to-day operational needs of assigned customer accounts.

The successful candidate must be able to work independently, manage competing priorities, take ownership of customer requests, and ensure services are completed accurately and on time.

Key Responsibilities

Dispatch & Logistics Coordination

• Receive, schedule, coordinate, and monitor daily waste and recycling service requests.
• Communicate with customers, haulers, vendors, and internal departments to coordinate service delivery.
• Ensure service requests are accurately entered into the company's service management system, including service dates, locations, work order numbers, purchase orders, pricing, and special instructions.
• Monitor work orders from initial request through service completion, ensuring accurate and timely updates.
• Follow up on missed, delayed, declined, or incomplete services and coordinate resolutions.
• Proactively communicate service disruptions and operational concerns to customers.
• Coordinate equipment deliveries, exchanges, removals, and service changes.
• Maintain accurate service records and operational documentation.

Day-to-Day Customer Account Management

• Serve as the primary operational contact for assigned customer accounts.
• Manage day-to-day customer service requirements, inquiries, and operational concerns.
• Build and maintain strong working relationships with customers through responsive communication and consistent follow-up.
• Take ownership of customer requests and ensure issues are resolved in a timely and professional manner.
• Monitor service performance and proactively identify opportunities to improve efficiency and customer satisfaction.
• Conduct regular account reviews to ensure services and equipment align with customer requirements.
• Support customer retention by providing reliable service and maintaining positive relationships.

Vendor Coordination & Management

• Coordinate directly with service providers to confirm scheduling, service availability, and completion.
• Obtain and review vendor pricing for new or existing service requirements and RFQs.
• Monitor vendor responsiveness and service performance.
• Resolve operational issues with service providers and escalate concerns when necessary.
• Maintain accurate vendor service information, pricing, and operational requirements.
• Conduct periodic bin and service audits with customers and vendors to verify account accuracy.

Customer Onboarding & Account Maintenance

• Support the onboarding and implementation of new customer accounts and locations.
• Gather and verify service requirements, equipment needs, vendor information, pricing, and billing details.
• Coordinate initial service setups and communicate expectations to customers and service providers.
• Create and maintain accurate customer account information in internal systems.
• Assist customers and vendors with service request procedures and operational processes.
• Develop, update, and maintain standard operating procedures and customer-specific service instructions.

Administration & Operational Support

• Maintain accurate customer records, service histories, and communication notes.
• Ensure customer portals and internal service management systems are current and accurate.
• Coordinate updates to customer information, services, pricing, and vendor arrangements.
• Provide supporting documentation and service information to the billing team.
• Assist with customer reporting, waste diversion tracking, and service audits.
• Collaborate with sales, procurement, billing, and operations teams to support customer needs.
• Assist with special projects and continuous improvement initiatives as required.

Qualifications & Experience

• Previous experience in dispatch, logistics coordination, customer service, or operations support.
• Experience managing day-to-day customer accounts or coordinating services for multiple customers.
• Excellent organizational skills and ability to manage multiple competing priorities.
• Strong verbal and written communication skills.
• Demonstrated ability to work independently and take ownership of responsibilities.
• Strong problem-solving skills and ability to resolve operational issues quickly and effectively.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office and experience working with CRM, dispatch, or service management systems.
• Comfortable working in a fast-paced, fully remote environment.
• Experience in waste management, recycling, transportation, or logistics is an asset.
• French-English bilingualism is an asset.

What We're Looking For

We are looking for someone who is dependable, proactive, detail-oriented, and comfortable taking responsibility for daily operations.

The ideal candidate is an effective communicator who can manage customer expectations, coordinate multiple service providers, and independently resolve issues while maintaining accurate records and providing exceptional customer service.

This position requires someone who can prioritize effectively, follow through consistently, and adapt to the changing demands of a busy operations environment.

Pay: From $65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care
• Work from home

Work Location: Remote