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Salary
$33k – $74k per year (Estimated)
Location
Remote/Hybrid (Le Havre, France)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match
Everience is a French technology services company that provides service desk, digital workplace and infrastructure support to large organisations across Europe. Its work covers user support in multiple languages, endpoint and application management, identity and access operations, and increasingly automation and artificial intelligence applied to reduce the volume of tickets reaching human agents. Headquartered near Paris and operating from delivery centres across Europe and North Africa, the company positions itself around measured employee experience rather than only ticket resolution times, and it recruits continuously for multilingual support and infrastructure roles.

Et si vous choisissiez plus qu'un simple job ?

A propos de HELPLINE :

Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et outils numériques.

La société affiche une croissance régulière (280M€ de chiffre d'affaires en 2025) grâce à 3600 spécialistes qui opèrent en France et à l'international (Allemagne, Belgique, Italie, Roumanie, Tunisie) avec 16 implantations.

Missions

  • Veiller à la bonne exécution des activités liées au reporting en assurant la coordination des contributeurs, le respect des échéances et la livraison des productions attendues.
  • Structurer et maintenir l’environnement documentaire du projet : gestion des supports, centralisation des informations de référence et planification des comités de suivi.
  • Assurer le pilotage opérationnel du dispositif projet à travers le suivi des jalons, l’identification des points de vigilance et l’animation des réunions de gouvernance avec rédaction des synthèses associées.
  • Fournir un accompagnement méthodologique aux équipes sur les pratiques de gestion de projet et administrer le suivi des demandes et anomalies via JIRA.
  • Faciliter les échanges entre les différents interlocuteurs du projet en organisant les ateliers de travail, en coordonnant les actions et en garantissant la formalisation des décisions prises.

Compétences demandées :

Jira

Certification Gestion de projets (type Prince 2)

Basé au Havre, avec télétravail suite à la montée en compétences

Tous nos postes se conjuguent au féminin et au masculin et sont bien évidemment ouverts aux personnes en situation de handicap.

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