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Location
In office (Geel)
Seniority
Senior
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 5, 2026. Everience scores B on the Alion truth index.

Overview
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Everience is a French technology services company that provides service desk, digital workplace and infrastructure support to large organisations across Europe. Its work covers user support in multiple languages, endpoint and application management, identity and access operations, and increasingly automation and artificial intelligence applied to reduce the volume of tickets reaching human agents. Headquartered near Paris and operating from delivery centres across Europe and North Africa, the company positions itself around measured employee experience rather than only ticket resolution times, and it recruits continuously for multilingual support and infrastructure roles.

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

  • Act as the primary escalation point for complex MES incidents and production issues.
  • Configure, administer, and optimize MES functionalities supporting GMP manufacturing activities.
  • Perform root cause analysis and implement permanent corrective actions.
  • Support electronic batch records, manufacturing workflows, and production processes.
  • Lead technical changes, deployments, and system enhancements.
  • Collaborate with Quality Assurance, Validation, Manufacturing, Engineering, and IT teams.
  • Ensure compliance with GMP, GxP, Computer System Validation (CSV), and Data Integrity requirements.
  • Support audits and regulatory inspections.
  • Mentor L1/L2 support teams and provide expert guidance.
  • Participate in global MES improvement and digital manufacturing initiatives.
  • Strong experience supporting and configuring Manufacturing Execution Systems.
  • Proven experience in L3 Application Support, MES Engineering, or Manufacturing Systems.
  • Solid understanding of GMP-regulated manufacturing processes.
  • Experience with validation documentation (IQ/OQ/PQ) and CSV methodologies.
  • Knowledge of batch record management and manufacturing execution processes.
  • Strong troubleshooting and analytical skills.
  • Experience with SQL, interfaces, and application integrations.
  • Ability to engage with both technical and business stakeholders.

Nice to Have :

  • Experience with Werum PAS-X (highly preferred).
  • Knowledge of SAP-MES integrations.
  • Familiarity with serialization and track & trace processes.
  • Experience supporting biologics, vaccines, or pharmaceutical manufacturing sites.
  • Experience participating in regulatory audits and inspections.

All our positions are open to both women and men and are, of course, open to people with disabilities.

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