Medical Affairs Operations Coordinator
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
THE POSITION:
We are seeking a detail-oriented Medical Affairs Operations Coordinator to support the Global Medical Affairs (GMA) team in delivering efficient, high-quality, and operationally robust services. This individual will contribute to strengthening recruitment processes, enabling smooth onboarding of new hires, and support client project management and forecasting to ensure optimal resource utilization across the GMA function. The ideal candidate will play a key role in enhancing project management practices by developing and maintaining trackers, timelines, and operational tools that improve visibility, planning accuracy, and overall execution.
In this position, you will collaborate closely with cross-functional teams to improve internal workflows and support documentation excellence that reinforces GMA operational standards. You will also help drive operational efficiency by identifying process gaps, maintaining accurate records, and supporting training initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
- Support end-to-end recruitment activities, including candidate coordination, documentation, and onboarding of new hires (FTEs, consultants / contractors) into the GMA function.
- Assist in staff forecasting by maintaining headcount projections, capacity assessments, and resource planning trackers.
- Improve project management efficiency through the creation, updating, and maintenance of project trackers, timelines, and progress dashboards.
- Coordinate and communicate effectively with clients, organize and lead project kick-off meetings, and provide ongoing support while working primarily in US time zones.
- Collaborate with the MA team to project timelines for project completion and ensure deliverables are monitored and met.
- Develop and maintain internal SOPs, process documents, and operational guidelines to enhance MA efficiency.
- Create clear, professional slide decks and presentations for internal and leadership-level communication.
- Provide training support and assist in onboarding programs, orientation materials, and documentation.
- Maintain accurate records, documentation, and operational data to support audits, reviews, and business insights.
- Identify opportunities to streamline workflows and optimize operational processes within the MA team.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Education: Bachelor’s degree in Life Sciences/Pharmacy/Medicine, complemented by a degree or formal training in Management.
- Experience and/or Training: Experience in Project Management, Medical Affairs operations, project coordination, or similar operational support roles
- Technology/Equipment: Proficient in using project management and collaboration tools such as Smartsheet, MS Project, Excel, PowerPoint, SharePoint, and workflow-mapping tools (e.g., Visio/Miro) to plan, track, and manage timelines and operational activities effectively.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Proficiency in documentation, SOP creation, and maintaining structured records.
- Ability to develop professional, well-designed slide decks (PowerPoint) and operational reports.
- Excellent communication skills with strong stakeholder coordination capabilities.
- Ability to multitask, prioritize effectively, and perform well in a fast-paced environment.
- Strong analytical thinking and problem-solving mindset
PREFERRED QUALIFICATIONS:
- Education: Advanced healthcare and Management degree.
- Experience and/or Training: At least two years in Medical Affairs Excellence and Operations within the pharmaceutical industry or related role and function.
- Positive Attitude and Energy - Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energizes others and heightens morale through her/his attitude.
- Communication Skills - Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
- Innovator - Transforms creative ideas into original solutions that positively impact the company’s performance.
- Highly Principled - Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior.
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.