National Account Manager - Heart Failure - Remote
At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
*This is a Remote field-based position. Candidates from alternative cities are encouraged to apply but should live in close proximity to a large airport hub.
The National Account Manager (NAM) is responsible for implementing a strategic engagement approach at defined accounts within the territory to assure product coverage and access for a first-in-class therapy for the treatment of Heart Failure. He/she will identify opportunities and evolving trends that create mutually beneficial collaborations, where patient access to care increases, ultimately improving the quality of care. The NAM is responsible for meeting defined objectives during interactions with targeted accounts, KOLs, providers, and administrators to understand, educate, and collaborate with key decision makers to drive product understanding and utilization. The NAM is expected to interact routinely and collaboratively with multiple departments and key stakeholders within EVERSANA and our client's organization.
EVERSANA Deployment Solutions offers our employees competitive compensation, paid time off, company paid holidays, excellent training, employee development programs, 401K plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. Duties may include, but are not limited to the following:
- Meet or exceed all defined objectives and expense plan goals and objectives, by developing and implementing strategies specific to the assigned account(s).
- Co-Leads the development and execution of the Strategic Account Plans with Commercial Leadership.
- Responsible for pull through at the payer accounts with Commercial Leadership through routine calls and meetings.
- Responsible for the deployment of value-based healthcare commercial resources that challenge account thinking, elevate care, and increase utilization of comprehensive care measures in clinical practice leading to improved outcomes of patients with Fluid overload due to Heart Failure.
- Participate/Co-Lead routine cross functional market meetings focusing on account/customer profiling, performance engagement, and accountability.
- Target customers include National Health Plans, Regional Health Plans, Medicare Advantage Plans, Medicaid Plans, Part D Sponsors, PBMs, and Formulary Managers.
- Understands the role of cross-functional partners and works collaboratively with each function to achieve maximum results.
- Demonstrates peer leadership with local field teams, cross-functional partners, and internal leadership.
- Responsible for elevating the level of engagement between all Client stakeholders at targeted accounts.
- Accountable for the development of Strategic engagement opportunities with KOLs within assigned customers.
- Provides proactive communication with customer stakeholders (internal and external).
- Gathers insights from aligned Centers and serves as a rapid conduit of information back to Commercial Leadership and the broader organization.
- Aligns disease state /therapeutic activities to the most current sales and marketing direction.
- Conducts Quarterly Business Reviews.
- Proficiency with sales support technology - example Salesforce/Veeva.
- Strong problem solving and analytical skills.
- Demonstrates strong emotional intelligence, strategic focus, healthcare business acumen, and knowledge of healthcare, managed care, reimbursement processes, the Client’s product(s), and the competitive landscape.
- Builds and leverages networks, establishes and maintains strong connections, balances stakeholder needs, and understands the perspectives of key decision makers.
- Uses data and information to prioritize business opportunities, support planning and execution, influence decisions, drive business development, and solve problems within the customer’s business environment.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Comfortable spending approximately 30%-60% of time traveling; overnight travel required.
- All other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES :
The requirements listed below are representative of the experience, education, knowledge, skill, and/or abilities required.
- Bachelor’s degree required; Healthcare degree strongly preferred.
- Minimum 10+ years of pharmaceutical/biotech experience
- 5+ years of current pharmaceutical payer account management
- Experience navigating complex accounts is critical for success.
- Technical knowledge of health care Medicare and commercial payer reimbursement from a patient and provider perspective
- Cardiology experience with working knowledge of Heart Failure
- Understanding of Buy-and-Bill drug reimbursement dynamics with payers and Medicare MACs
- Product launch experience, preferably at small to mid-size companies
- Exceptional interpersonal and communication skills to form strong, trusting partnerships to drive performance.
- Highly adept in both verbal & written communication; applies advanced presentation skills for the delivery of corporate approved materials.
- Advanced business analytical skills to identify trends, opportunities, and threats.
- Ability to identify issues quickly and develop recommendations to resolve in a timely, compliant manner.
- Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
- Ability to clearly and concisely articulate scientific and clinical aspects of disease education & management, mechanism of action (MOA), treatment prescribing information, etc.
- Expert collaboration with cross-functional partners, including marketing, training, operations, medical, etc.
- Familiar with legal and regulatory environment; capable of managing others to operate compliantly.
OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].