Level 2 Support Engineer - Calypso
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Salary
≈ $14k – $32k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Senior · 5+ years exp
First seen by Alion on Oct 14, 2026.
Overview
Company
Impact
Profile match
Evolutyz IT Services is an IT Consulting company with offerings of necessary products and tools to build and deploy innovative solutions that help adopt newer technologies, enhance employee productivity.
Must Have Skills :
- Minimum 5 years relevant experience in Calypso.
- Calypso product knowledge L2 level, plus Calypso dev experience and support system tools knowledge.
- Java, Linux, and SQL skills with any RDBMS (Oracle, PostgreSQL, SQL Server).
- Excellent communication skills (both verbal and written).
- Excellent troubleshooting experience with ITSM / ITIL.
Technical Skills :
- Hands-on experience with Calypso (front-to-back processing, Treasury, Derivatives, Collateral, Confirmations).
- Strong Java debugging skills.
- Solid SQL skills for data investigation and minor fixes.
- Comfort with Linux/Unix command line for log collection.
- Experience with ITSM tool 'Ivanti Neurons' for incident and change management.
- Understanding of Calypso architecture.
Responsibilities :
- Act as primary Calypso L2 technical support contact for incidents and service requests.
- Triage incoming tickets, reproduce issues, and apply recovery steps.
- Perform root-cause analysis (RCA) for recurring incidents.
- Conduct Java-level debugging and analyze logs.
- Escalate to Level 3 / Development with detailed technical analysis.
- Execute database queries (SQL) and perform configuration checks.
- Monitor application health and coordinate with infrastructure teams.
- Maintain runbooks, knowledge base articles, and playbooks.
- Participate in on-call rotations.
Skills
Calypso, Java, SQL, System Support, PostgreSQL, ITSM, ITIL
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