Customer Service Representative

Summary Compensation & Benefits:

Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data).

Pay Range: The starting rate for this position is: $70,000 - $80,000

Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:

· Medical, dental, and vision benefits

· Paid time off plan

· 401(k) savings plans

· Health Savings Account (HSA)

· Flexible Spending Accounts (FSAs)

· Employee Assistance Program

· Voluntary Benefits and Employee Discounts

· Disability benefits

· Life Insurance

· Parental leave

· Tuition Reimbursement

What we offer

At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.

Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between - we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!

Find out more about the many benefits we offer:

https://www.evonik.com/en/careers/why.html

Meet the team and get to know the people behind Evonik:

https://www.evonik.com/en/news/meet-the-team.html

SUMMARY

The Customer Service Representative for Active Oxygens at Evonik in Piscataway, NJ, is responsible for managing customer orders, resolving inquiries and complaints, and ensuring timely delivery of products. This role requires strong SAP experience, effective communication, and the ability to work both independently and collaboratively in a hybrid environment, including after-hours coverage for emergency order service.

RESPONSIBILITIES

• Manage End-to-End Customer Order Processing: Receive, validate, cleanse, modify, and process customer orders while ensuring accurate and efficient order management throughout the Order-to-Cash process.
• Monitor and Resolve Order Issues: Manage order blocks, release credit-blocked orders, process change requests, handle backorders, and ensure timely order releases.
• Coordinate Deliveries and Fulfillment: Create and process deliveries, collaborate with supply chain partners, and ensure products are delivered on time and in full to customers.
• Execute Billing and Financial Transactions: Create customer invoices and process credit notes, debit notes, rebates, and other order-related financial transactions accurately.
• Handle Customer Service and Complaint Resolution: Manage customer inquiries, complaints, return orders, disputes, and service issues to maintain customer satisfaction.
• Support Accounts Receivable Activities: Manage collections, support dispute resolution, and contribute to effective cash collection and account reconciliation processes.
• Maintain Data Accuracy and Process Compliance: Manage customer and master data, maintain pricing conditions, ensure adherence to company process standards, and support continuous day-to-day operational excellence.
• Position requires candidate to participate in the afterhours coverage role, (including Saturdays, Sundays & Holidays) in which Customer Monitoring Inventory roles are required in order to provide 24/7 service for VMI locations.
• This position requires a minimum of two in-office days per week to support collaboration, team engagement, training, and cross-functional communication.
• Maintain a strong focus on departmental and individual Key Performance Indicators (KPIs), ensuring service levels, response times, order accuracy, and customer satisfaction targets are consistently achieved.
• Monitor personal performance metrics and take proactive actions to meet or exceed established goals.

REQUIREMENTS

• Bachelor’s degree preferred and minimum of 3 years comparable business experience. 3-5 years experience in a Customer Service role is a must.
• Strong SAP in Demand Chain area required.
• Must be a proactive team player capable of managing priorities in a dynamic environment while delivering strong customer service and operational support.

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Company is