Duty Manager - Rydges Camperdown

Duty Manager - Rydges Camperdown | Full-time

About EVTAbout EVT: Rydges Camperdown is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

Lead and oversee hotel operations during shifts, assisting any department when required and ensuring smooth coordination in the absence of senior management.

Supervise Front Office operations, ensuring staff presentation, punctuality and service standards are consistently met.

Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints and promoting a welcoming service culture.

Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.

Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.

Manage staff, including training, rostering and monitoring of overtime, leave, days in lieu and breaks, while keeping staffing levels and costs on target.

What You’ll Bring

1+ years of experience in a duty manager role or similar within a branded or independent hotel.

The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.

Strong understanding of Front Office operations, including rostering, guest arrivals and departures, and team coordination.

Demonstrated experience in managing hotel security, guest complaints and incident reporting with a solution-focused approach.

Skills in driving occupancy and revenue through effective rate management and collaboration with key departments.

Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.

Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

Inclusive leader: values diverse perspectives; builds belonging.

Hands-on and non-hierarchical: leads from the front.

Resilient and solutions-focused: stays calm, moves fast.

Growth mindset: learns, shares, and levels up others.

Perks from Day OneAs part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.

$2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.

Seasonal perks at Thredbo.

Rapid career growth across our hotel and entertainment network.

Paid parental leave; community and volunteering opportunities.

Police CheckPlease note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

Apply NowJoin Rydges Camperdown and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Apply online now and submit your CV. You’ll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.