System Engineer

Systems Platform Engineer - Patching and Vulnerability Management

Main purpose of the role:

To be responsible for the patching and vulnerability management of all Infra environments across data centres

Key accountabilities and duties:

• To perform patching using the Tools (Bigfix,SCCM,Netbot) or any other tool customer may have with SOP based approach.
• Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance & effectiveness.
• To participate in daily checks on Tools (Bigfix,SCCM,Netbot) and log any issues not already logged by monitoring and alerting.
• To escalate on all major patching and vulnerability issues to L2/L3 teams where appropriate.
• To raise appropriate changes in order for patch implementation and adhere to internal Change Control and ITIL standards.
• To ensure all communications on patch schedule, change planning & approval are done with Apps/Business Owners.
• Able to work Shifts that can be part of 24*7 operating model
• To carry out any other task associated with the role as reasonably requested.

Knowledge, skills and experience:

• Basic Knowledge on Patch Management, Vulnerability Management, Reporting.
• Some level of experience and understanding of IT Systems, Infrastructure & Security, Patch Management tools.
• Shift work Required including weekends and work as part of team.
• As a member of the extended Global IT patching  team, working closely with peers to provide a cohesive and collaborative end-to-end patching function.
• Excellent customer focus and ability to build rapport.
• Highly motivated, driven by the achievement of agreed objectives. Ability to organise and execute team objectives and plans.
• Ability to work with more focus,discipline to ensure there are no human error.

Skills

Teamwork, Building Rapport, Patching of Databases, working with IT systems, Implementation of ITIL procedures, SOP Development, Global Technical Support, Vulnerability, Logistical Tasks, campaign objectives, Maintain Discipline, shifts schedules, Monitoring, Risk and Compliance Reporting, Team Building, Reporting, Change Management Process, Threat and Vulnerability Management