Head – Learning & Development

This role is not about running training programs - it is about building a high-performance, sales-capable organization at scale.

As Head of L&D, you will drive productivity, reduce time-to-productivity for new hires, and build leadership capability across levels. You will partner closely with business leaders to translate organizational goals into measurable capability-building interventions that directly impact revenue outcomes.

Key Outcomes

• Reduction in new hire time-to-productivity (Sales & Customer experience roles)
• Measurable improvement in productivity, customer retention & revenue per head
• Strong fi rst 90-day effectiveness of new hires
• High adoption and effectiveness of LMS and digital learning interventions
• Demonstrable ROI on all L&D initiatives

Key Responsibilities

• Sales Capability & Frontline Productivity
  • Design and implement scalable training programs focused on improving efficiency of customer facing roles.
  • Build structured new hire training journeys (0-90 days) to accelerate readiness
  • Continuously refine training based on on-ground performance data and feedback loops
• Training Needs Analysis → Business Impact
  • Drive a data-led Training Needs Analysis (TNA) linked to business KPIs (sales, retention, productivity)
  • Translate business problems into targeted capability-building interventions
  • Move beyond training delivery to measurable performance improvement
• Learning Strategy & Execution at Scale
  • Build and execute a company-wide L&D strategy aligned to growth goals
  • Design blended learning journeys across: Classroom, On-the-job coaching, Digital learning, Manager-led capability building
  • Ensure consistent learning experience across multiple locations
• Leadership Development & Talent Pipeline
  • Build structured programs for first-time managers, and high-potential talent
  • Design and implement succession planning frameworks for critical roles
  • Strengthen manager capability to coach and develop teams on the ground
• Learning Systems & Digital Transformation
  • Implement and drive adoption of an LMS platform to enable scalable, trackable learning
  • Use data analytics to track:
    • Training effectiveness
    • Productivity improvement
    • Capability gaps
  • Build dashboards linking learning inputs → business outputs
• Organizational Effectiveness & Culture
  • Drive initiatives around performance culture, leadership behaviors, and employee engagement
  • Partner with HR and business leaders to embed continuous learning culture
  • Lead change management initiatives linked to capability building

Experience & Qualifications

• 10-15 years of experience in L&D & organizational development
• Experience in sales-led widely distributed organizations (telecom, BFSI, FMCG, retail, etc.) preferred
• Strong expertise in:
  • Instructional design
  • Training delivery
  • Learning systems (LMS)