Level 2/3 IT Support (MSP)
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Location
In office
Seniority
Middle · 3+ years exp
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Nov 2, 2026.
Overview
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Exclusively Remote is a staffing company that places remote professionals with United States clients. Its job ads seek a staffing support coordinator for a healthcare services organisation and a level 3 managed service provider IT support specialist. The company is based in the United States.
Remote | Full-Time | US Hours | Independent Contractor
We're looking for a highly skilled Senior IT Support Engineer to join our client's growing Managed Service Provider (MSP) team. This role is ideal for someone who enjoys troubleshooting complex technical issues, working across multiple client environments, and delivering exceptional service.
Requirements
- Minimum 3 years of recent MSP experience (required)
- Experience supporting multiple clients in a managed services environment
- Strong knowledge of Microsoft 365, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune
- Experience with PowerShell, Azure VMs, Azure Virtual Desktop (AVD), Windows Server, Active Directory, Group Policy, and directory synchronization
- Familiarity with virtualization, VPNs, hardware firewalls, backup solutions, and networking technologies
- Excellent troubleshooting, documentation, and communication skills
- Organized, process-driven, and able to perform well under pressure
- A collaborative team player with a passion for learning new technologies
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