Recruiter & Staffing Scheduler

Role Overview: Scheduler - Shift Coverage

This is a proactive, telephone-based scheduling role focused on filling vacant and unfilled shifts within the care sector. The primary responsibility is to communicate directly with Care Assistants and Care Homes to ensure that all available shifts are covered.

The role requires someone who is confident making frequent outbound calls, following up with available Care Assistants, identifying staffing gaps, and taking initiative to secure cover for outstanding shifts.

Key Responsibilities:

• Proactively contact Care Assistants to check their availability and fill vacant shifts.
• Liaise directly with Care Homes to identify unfilled shifts and urgent staffing requirements.
• Make frequent outbound telephone calls to secure shift coverage.
• Follow up persistently on outstanding vacancies until suitable cover is arranged.
• Respond quickly to last-minute cancellations and staffing shortages.
• Maintain accurate records of shift availability, confirmations, and outstanding vacancies.
• Build effective working relationships with Care Assistants and Care Homes to support reliable shift coverage.

Important Clarification:

This position is not primarily an appointment scheduling or diary management role. It requires a hands-on, proactive approach to filling shifts through consistent telephone communication, follow-ups, and problem-solving.

Candidates must be comfortable spending a significant portion of their working day on the telephone, speaking with Care Assistants and Care Homes, and taking ownership of ensuring shifts are covered.

• Working Hours (UK time)

9am- 6pm SA Time

• 60 minute lunch break (unpaid)
• Monday to Friday