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Salary
≈ $25k – $61k per year (Estimated)
Location
Hybrid (Bengaluru, India)
Seniority
Staff · 15+ years exp

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Sep 24, 2026. EXL scores B on the Alion truth index.

Overview
Company
Impact
Profile match

EXL

EXL, legally ExlService Holdings, is a data analytics, AI and digital operations company headquartered in New York that runs outsourced business processes and builds data and AI solutions for insurers, healthcare organisations, banks, media and retail companies. Founded in 1999 and listed on Nasdaq, it has more than 60,000 employees across six continents, with large delivery centers in Noida, Gurgaon, Pune, Bengaluru and Chennai and a newer AI hub in Dublin. It hires data scientists and data engineers, GenAI and MLOps engineers, analytics managers, solution consultants and client partners, plus talent acquisition, finance and medical coding staff.
· 15+ years of experience in Conversational AI, with at least 4-5 Dialogflow CX , Playbook,projects delivered end-to-end.

· Required Skills & Qualifications:

· Proven experience in Dialogflow CX / ES, CCAI, and Google Cloud Platform (GCP) tools.

· Hands-on proficiency in NLP model customization, intent classification, and entity extraction.

· Experience integrating chat solutions with REST APIs, databases, and third-party systems.

· Strong understanding of cloud architecture, microservices, and API gateway design.

· Familiarity with JSON, Node.js, Python, or Java for scripting, integration, and backend extensions.

· Ability to perform manual and automated testing of conversational flows.

· Strong analytical skills, communication abilities, and leadership experience in guiding developers and testers.

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