Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Sep 24, 2026. EXL scores B on the Alion truth index.
· Required Skills & Qualifications:
· Proven experience in Dialogflow CX / ES, CCAI, and Google Cloud Platform (GCP) tools.
· Hands-on proficiency in NLP model customization, intent classification, and entity extraction.
· Experience integrating chat solutions with REST APIs, databases, and third-party systems.
· Strong understanding of cloud architecture, microservices, and API gateway design.
· Familiarity with JSON, Node.js, Python, or Java for scripting, integration, and backend extensions.
· Ability to perform manual and automated testing of conversational flows.
· Strong analytical skills, communication abilities, and leadership experience in guiding developers and testers.

