Audit Coordinator - Inbound/Outbound Calls Representative (Post Audit)

EXL Health is looking for dedicated Audit Coordinator - Inbound/Outbound Calls Representative to join our dynamic Post-Audit Team. This fully remote opportunity lets you make an impact from anywhere in the U.S.!

*Base Pay Range: $15 - $21/hr

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Why You’ll Love This Role:

• Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
• Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
• Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.

As an Audit Coordinator - Inbound/Outbound Calls Representative, you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:

• Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism
• Monitor and respond to internal and external emails within established service levels
• Mailbox management; assign emails, monitor aging emails, create reports for management
• Log and return voicemails within established service levels
• Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters
• Escalate unresolved issues to management and follow up as needed
• Communicate and report any workflow or system issues to leadership
• Consistently meet quality and productivity standards
• Uphold HIPAA and confidentiality regulations in all interactions
• Other duties as assigned to support the post audit process and/or company-wide programs

Education:

• High School Diploma - Associate degree or relevant certification is a plus

Experience:

• Prior customer service or high-volume call center experience required
• 1-year minimum experience working as a Claims Analyst or Claims Auditor in a managed care setting (hospital, health plan or physician office)

Skills:

• Strong verbal and written communication skills
• Exceptional organizational and multitasking abilities
• Proficiency in Microsoft Office (Excel and Outlook)
• Able to make recommendations to improve and streamline processes to make more efficient
• High level of integrity and confidentiality
• Comfortable working in a high-volume, fast-paced environment with various software programs

Why Join EXL Health?

At EXL Health, your role is more than just a job-it’s an opportunity to grow, learn, and make an impact.

• Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations
• Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative
• Career Development: EXL Health offers unlimited growth opportunities within the company and beyond
• Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare

What’s in It for You?

• A chance to work for a Best Places to Work organization recognized for its commitment to employees
• Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry
• The flexibility of remote work paired with the excitement of a fast-paced, rewarding career

Ready to Be the Connection Providers Count On?

Take the next step in your career by joining EXL Health as an Audit Coordinator - Inbound/ Outbound Calls Representative. Apply today and help shape the future of post audit!

*The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position