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Support Lead/Coordinator

EXL • On-call duty • 27 days ago

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Salary

≈ $9k – $26k per year (Estimated)

Location

Hybrid (Pune, India)

Seniority

Staff

Confirmed on the employer's own hiring board on Oct 5, 2026. First seen by Alion on Sep 8, 2026. EXL scores B on the Alion truth index.

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EXL

EXL, legally ExlService Holdings, is a data analytics, AI and digital operations company headquartered in New York that runs outsourced business processes and builds data and AI solutions for insurers, healthcare organisations, banks, media and retail companies. Founded in 1999 and listed on Nasdaq, it has more than 60,000 employees across six continents, with large delivery centers in Noida, Gurgaon, Pune, Bengaluru and Chennai and a newer AI hub in Dublin. It hires data scientists and data engineers, GenAI and MLOps engineers, analytics managers, solution consultants and client partners, plus talent acquisition, finance and medical coding staff.

exlservice.com • HQ: New York, United States • 5000+ employees • Est. 1999

Tech stack of EXL

Role Title: L1 Lead / Coordinator

Location: Pune (India)

Grade: C1

Shift: General Shift - 1:00 PM to 10:00 PM IST | On-Call availability required

The L1 Lead / Coordinator is the single point of accountability for the 24×7 L1 managed support team delivering operational excellence for Banking Client data platform. This role owns shift governance, SLA adherence, stakeholder reporting, and escalation management, while working alongside EXL's EXLdata.ai Agentic AI framework to drive continuous improvement and reduce mean-time-to-resolve (MTTR).

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