Senior Integration & Customisation Engineer

Exotel • Contact Center Software • Python • JavaScript • Java • PHP • TypeScript • Node JS • 4 days ago
Apply now
Similar jobs
986,892open jobs
58,977companies
161,835added this week
Browse all
Salary
≈ $15k – $34k per year (Estimated)
Location
In office (Bengaluru, Gurgaon)
Seniority
Senior · 5+ years exp

First seen by Alion on Sep 27, 2026.

Overview
Company
Impact
Profile match

Exotel

Exotel is a cloud telephony company that has created products for easy communication between companies and its customers via voice or SMS without any extra hardware. Clients - OLA, Redbus, Flipkart, Practo, etc.
exotel.com • Bengaluru • Gurgaon • Dubai • Mumbai • Contact Center Software • 51-200 employees • Est. 2011
Tech stack of Exotel

About Us :

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country.

Location : Bangalore / Gurugram

About the Role :

The L3 Integration & Customisation Engineer (ICE 3) is a senior individual contributor within Exotel's Professional Services team. You will own end-to-end technical solution design for the most complex customer integrations - custom microservices, CRM/CTI adapters, and advanced omnichannel/IVR flows.

Key Responsibilities :

- Write clean, high-performance code for bespoke microservices, custom CRM/CTI integrations, and complex omnichannel/IVR routing node flows.

- Author robust technical solution designs; run direct technical syncs with engineering teams to map API boundaries, authentication protocols, and system prerequisites.

- Own the end-to-end software engineering lifecycle : architecting, development, testing, and deployment.

- Conduct mandatory code reviews and sanity validation for L1/L2 developers to eliminate defects.

- Mentor L1 and L2 execution engineers and drive adoption of GenAI coding tools.

What We're Looking For :

- 5+ years of development experience, with prior work delivering complex, custom enterprise integrations in SaaS, CPaaS, or Contact Centre environments.

- Strong hands-on skill building custom microservices, CRM/CTI adapters, and API/webhook integrations.

- Proficiency in full-stack frameworks (React.js, Angular.js, Node.js) and programming languages (PHP, Go, Python, Java).

- Experience with RDBMS (MySQL, Postgres) and NoSQL (Elastic, Redis, Aerospike).

- Strong computer science fundamentals and experience with SDLC protocols.

What Success Looks Like (First 90 Days) :

- Day 30 : Fully ramped on at least one live customer integration; shipping code that passes peer review.

- Day 60 : Owns solution design for a complex integration end-to-end, including direct technical sync with customer engineering teams.

- Day 90 : Established as a go-to reviewer/mentor in the pod; demonstrable GenAI-tool-driven effort reduction.

Skills

Node.js, React.js, AngularJS, Python, Java, PHP, Full Stack, System Integration, CRM Integration, Microservices Implementation, IVR Apps

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
986,892 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Your match

How well do you fit this role?
Two answers are enough for a real match. No account needed.
Check my fit
Answers stay in this browser until you create an account.

Recommended for you based on this role

Industrial Engineering
Similar stack
Same company
Bengaluru
In office • New Taipei
Apply
≈ $48k – $115k per year (Estimated) • In office • Full-Time • Vogt
Apply
≈ $48k – $115k per year (Estimated) • In office • Full-Time • Vogt
Apply
≈ $90k – $169k per year (Estimated) • Remote (Colombia) • Full-Time • 3+ years exp • Colombia
SQL
AI/ML
Claude
Claude Code
Model Context Protocol
AI Agents
Management
n8n
Zapier
UiPath
Apply
Nursing Supervisor 1 hour ago
≈ $60k – $114k per year (Estimated) • In office • 2+ years exp • Hoboken
Apply
$121k – $206k per year • Hybrid • Full-Time • 8+ years exp • Bachelor's Degree • Owings Mills
JavaScript
TypeScript
SQL
C#
Node JS
C#
.NET
Databases
MySQL
PostgreSQL
Frontend
Angular
React.js
DevOps
Azure
CI/CD
AWS
Linux
Management
Agile
Apply
≈ $11k – $28k per year (Estimated) • In office • Ahmedabad
PHP
PHP
WordPress
Magento
Databases
MySQL
MS SQL
MariaDB
DevOps
Debian
Azure
Windows Server
Linux
Cybersecurity
Microsoft Defender
Apply
≈ $98k – $173k per year (Estimated) • In office • Full-Time • London
JavaScript
TypeScript
Node JS
AI/ML
Time Series Forecasting
Frontend
Tailwind CSS
RxJS
React.js
Vite
Radix UI
shadcn/ui
Recharts
esbuild
DevOps
Rest API
Grafana
Apply
AI engineer 2 days ago
≈ $174k – $359k per year (Estimated) • In office • Full-Time • 10+ years exp • Irvine
Python
JavaScript
TypeScript
Python
FastAPI
Asyncio
Databases
Amazon Aurora
Amazon Neptune
AI/ML
Copilot
LangGraph
LangChain
Claude Code
LoRA
Fine-tuning
Embeddings
Prompt Engineering
AI Agents
PEFT
LLM
RAG
Tokenization
AWS Bedrock AgentCore
Agentic Workflows
Frontend
Next.js
React.js
DevOps
Terraform
AWS CDK
AWS
AWS Fargate
AWS Lambda
Amazon ECS
API Gateway
Management
Agile
Apply
AI engineer 2 days ago
≈ $179k – $370k per year (Estimated) • In office • Full-Time • 10+ years exp • Los Angeles
Python
JavaScript
TypeScript
Python
FastAPI
Asyncio
Databases
Amazon Aurora
Amazon Neptune
AI/ML
Copilot
LangGraph
LangChain
Claude Code
LoRA
Fine-tuning
Embeddings
Prompt Engineering
AI Agents
PEFT
LLM
RAG
Tokenization
AWS Bedrock AgentCore
Agentic Workflows
Frontend
Next.js
React.js
DevOps
Terraform
AWS CDK
AWS
AWS Fargate
AWS Lambda
Amazon ECS
API Gateway
Management
Agile
Apply
≈ $17k – $33k per year (Estimated) • In office • 2+ years exp • Bengaluru
Python
Go
JavaScript
PHP
SQL
Node JS
Databases
MySQL
ElasticSearch
Frontend
React.js
DevOps
Grafana
Linux
TCP/IP
Apply
≈ $17k – $33k per year (Estimated) • In office • 3+ years exp • Bengaluru • Gurgaon
Python
JavaScript
Python
Django
Gunicorn
Databases
MySQL
PostgreSQL
Frontend
Bootstrap
DevOps
Nginx
SOAP
Apply
≈ $9.5k – $24k per year (Estimated) • In office • 1+ year exp • Bengaluru
Databases
MySQL
PostgreSQL
DevOps
Windows Server
Linux
Windows
Apply
≈ $14k – $38k per year (Estimated) • In office • 1+ year exp • Bengaluru
JavaScript
PHP
SQL
Databases
MySQL
ElasticSearch
Frontend
React.js
DevOps
Linux
Apply
≈ $21k – $51k per year (Estimated) • In office • 5+ years exp • Bengaluru
SQL
Management
Linear
Confluence
Notion
Jira
QA
Postman
Apply
Hybrid • Full-Time • Bengaluru
AI/ML
AI Agents
Apply
≈ $27k – $65k per year (Estimated) • In office • Full-Time • 4+ years exp • Bachelor's Degree • Bengaluru
Java
Kotlin
C#
Kotlin
Glide
C#
.NET
DevOps
CI/CD
Management
ServiceNow
Agile
ITSM
Apply
≈ $18k – $47k per year (Estimated) • In office • Bengaluru
Management
ITIL
Apply
Global WFM Manager 1 day ago
≈ $16k – $34k per year (Estimated) • In office • Full-Time • 4+ years exp • Bengaluru
Apply
≈ $18k – $44k per year (Estimated) • In office • Full-Time • Bengaluru
Apply
See all jobs
This is one of many
986,892 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles