Software Development Engineer I - Professional Services
First seen by Alion on Sep 27, 2026.
About Us :
Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel enables unified customer engagement for leading businesses.
Professional Services :
The Professional Services team is the "Special Forces" of our engineering organization. We solve high-stakes enterprise puzzles, building fault-tolerant, scalable, and real-time distributed systems that integrate seamlessly with complex enterprise ecosystems.
Roles & Responsibilities :
- Engineering Excellence : Design and develop high-complexity customizations, integrations, and automation modules for large-scale enterprise customers.
- Technical Leadership : Independently deliver complex modules and take ownership of the end-to-end execution of internal projects.
- Mentorship : Guide and unblock L1 engineers, ensuring the team maintains high coding standards.
- System Ownership : Navigate and optimize forked, legacy, or complex codebases to ensure high performance.
- Stakeholder Management : Work closely with Product, Engineering, Infosec, and Customer-facing teams.
Must-haves :
- 1 - 2 years of software engineering experience with a Bachelor's or Master's in Computer Science.
- Advanced proficiency in PHP and expert knowledge of HTML, CSS, and React.js.
- Deep mastery of Data Structures, Algorithms (DSA), Concurrency, and Multithreading.
- Practical experience with 3-Tier and Microservices architectures, RESTful services, and HTTP protocols.
- Expert in SQL/NoSQL data modeling, caching layers, and building/deploying Linux-based applications.
What success looks like (first 90 days) :
- End-to-End Ownership : Take full responsibility for the design, implementation, and production stabilization of a high-complexity enterprise customization.
- Technical Leadership : Independently identify and resolve architectural challenges within legacy or forked codebases.
Skills
PHP, React.js, Data Structure, Algorithm, MySQL, NoSQL, ElasticSearch, RESTful API, Microservices Architecture