Partner Implementation Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

In this role, you will:

• Coordinate and drive execution of technical integrations and APIs implementation projects.

• Responsible for project planning and delivery of implementations whilst keeping stakeholders informed of progress and changes that may affect timing or outcomes.

• Work with internal stakeholders, partner, and technical teams to clarify project needs and document requirements, decisions, assumptions, and launch criteria.

• Apply working knowledge of APIs and integrations to follow technical discussions, identify project dependencies, document next steps, and connect technical questions with the appropriate subject matter experts.

• Facilitate kick off sessions and workshops with external partners, maintain project documentation and coordinate meetings and routine communications, including status updates, guidelines, procedures, and presentations.

• Present business rules & standards & API products and features to a wide range of stakeholders from developers, product managers to C-Suite.

• Build understanding of organizational processes, objectives, challenges, products, services, and performance indicators, and apply relevant information to project work.

• Identify opportunities to improve processes and efficiency and communicate recommendations.

• Adapt communications to the audience, explaining project and technical information clearly to both technical and non-technical stakeholders.

• Support well-defined, lower-complexity projects, seeking guidance when scope or technical complexity is unclear.
• Internally the official name for this role is Launch Manager

Minimum qualifications

• 2+ years of relevant professional experience with a bachelor’s degree, or 0-2 years of relevant professional experience with a master’s degree.

• Bachelor’s or master’s degree in business, project management, communications, or a related technical field; or equivalent related professional experience.

• Experience in project coordination, launch management, operations, business analysis, or a related field.

• Working knowledge of APIs and integrations.

• Organizational skills, including the ability to manage schedules, documentation, action items, and competing priorities.

• Proficient written and verbal communication skills, with the ability to present information clearly to varied audiences.

• Familiarity with project management practices

• Foundational business acumen and the ability to learn industry terminology, products, services, and performance indicators.

• Ability to work autonomously, take ownership of priorities and next steps, seek relevant information, and build effective relationships with internal and external stakeholders at varied levels.

• Experience supporting launches or projects involving multiple teams, processes, or stakeholder groups

Preferred qualifications

• Experience working in travel, technology, partner operations, or another complex business environment.

• Familiarity with customer or stakeholder satisfaction measurement and program effectiveness analysis.

• Experience identifying process improvement opportunities and communicating recommendations.

• Experience supporting projects involving API integrations, technical testing, or launch readiness.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request athttps://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity