Senior Customs Brokerage Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Receive documents.
• Prepare customs entries in Customs ware.
• Understand the elements of the Import & export customs SOP.
• Ensure accurate and timely data entry into operating systems.
• Ensure timely customs clearance of shipments.
• Monitor customs clearances and communicate with Customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Meet KPI standards, as per the company’s procedures
• Ensure smooth and timely freight process flow
• Interact with our customers in arranging their shipments, meeting customer service standards.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Attend training classes when required and meet company standards of 52 hours training per year per employee.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
• Understanding of ocean, road and air documentation process
• Effective interpersonal skills
• Pro-active approach, strong organizational and computer skills
• Good computer skills (MS Excel, MS Word)
• Fluent in English

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus