Business Analyst

Location: British Columbia
Salary: $55,000 – $75,000 per year, depending on qualifications and experience
Employment Type: Full-Time, Permanent
Schedule: Monday to Friday, 9:00 AM – 5:30 PM
Recruitment Agency: Express Employment Professionals – Delta

Express Employment Professionals – Delta is currently recruiting for an experienced Senior Business Analyst on behalf of a well-established and growing organization.

This is an excellent opportunity for a detail-oriented and analytical professional who enjoys bridging the gap between business needs and technology solutions. The successful candidate will play a key role in identifying business requirements, analyzing existing processes, and translating operational needs into effective technology solutions.

Working closely with business stakeholders, IT teams, and external partners, the Senior Business Analyst will oversee requirements gathering, system documentation, testing, implementation, training, and post-implementation reviews to ensure technology solutions are delivered effectively, efficiently, and in alignment with organizational objectives.

• Collaborate with business users and stakeholders to understand operational challenges, identify business needs, and translate requirements into effective technical solutions.

• Analyze existing business processes and workflows to identify opportunities for improvement, increased efficiency, and process optimization.

• Document business requirements, workflows, and analysis findings in System Requirements Specifications (SRS) and obtain approval and sign-off from relevant stakeholders.

• Demonstrate a strong understanding of business processes and the ability to identify process variations, patterns, and opportunities for standardization.

• Analyze and interpret complex business requirements and translate them into clear, actionable system specifications.

• Develop comprehensive test plans and test cases for User Acceptance Testing (UAT) and End-to-End (E2E) testing.

• Coordinate, facilitate, and execute system testing and user acceptance testing to ensure solutions meet business requirements.

• Prepare user training materials, system documentation, and operating manuals.

• Support the successful implementation of new systems and technology services through training sessions, demonstrations, documentation, and on-site operational support when required.

• Conduct post-implementation reviews with internal stakeholders and external partners to evaluate system performance and identify opportunities for immediate or future enhancements.

• Assist with routine system audits, including data accuracy, reliability, integrity, and the adequacy of security controls within major business applications.

• Build and maintain effective working relationships with business users and stakeholders, ensuring clear communication and regular project updates.

• Manage stakeholder expectations and facilitate communication throughout the project lifecycle.

• Perform other related duties and responsibilities as assigned.

The ideal candidate will have a strong combination of business analysis expertise, technical understanding, and the ability to communicate effectively with stakeholders at all levels.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Business Analysis, or a related discipline, or an equivalent combination of education and relevant experience.

• Minimum of 5 years of experience analyzing, documenting, and improving complex business processes.

• Strong knowledge of business application systems and their implementation within an organization.

• Experience with User Acceptance Testing (UAT) and End-to-End (E2E) testing is highly desirable, with 5 years of experience preferred in each area.

• Experience working within retail, distribution, or other complex operational environments is an asset.

• Professional certification in Business Analysis, Project Management, or another designation related to the application of IT in business operations or management is considered an asset.

Technical Knowledge & Skills

• Strong understanding of business processes, system requirements gathering, and business process analysis.

• Ability to translate complex business requirements into clear technical specifications and system solutions.

• Demonstrated experience preparing System Requirements Specifications (SRS), test plans, test cases, and user documentation.

• Knowledge of system testing methodologies, including User Acceptance Testing and End-to-End testing.

• Ability to plan, organize, and document complex system design and implementation activities.

• Strong analytical and problem-solving abilities, with a systematic approach to identifying and resolving issues.

• Ability to assess system configurations and ensure alignment with organizational policies, procedures, and business requirements.

Professional Attributes

• Excellent verbal and written communication and presentation skills.

• Strong interpersonal and relationship-building skills, with a customer-service-oriented approach.

• Ability to work effectively with technical teams, business users, and external stakeholders.

• Highly organized, detail-oriented, and capable of managing multiple priorities.

• Demonstrated initiative, flexibility, and responsiveness in completing tasks.

• Fluent in spoken and written English.

• Knowledge of Chinese (Cantonese and/or Mandarin) is an asset.

Annual Salary: $55,000 – $75,000, depending on qualifications and experience.

The successful candidate will also have access to a comprehensive benefits package, including:

• Performance-based bonuses.

• Extended health, dental, and vision coverage.

• Retirement benefits.

• Life and Accidental Death & Dismemberment (AD&D) insurance.

• Paid vacation, sick leave, marriage leave, and bereavement leave.

• Employee purchase discount program.

• Subsidized staff meals.

• Casual dress environment.

• Company events.

• On-site parking.

• Full-time, 5-day work week.

• Monday to Friday, 9:00 AM – 5:30 PM.

• Actual working hours may vary slightly depending on departmental and operational requirements.

If you are an experienced Business Analyst looking for an opportunity to contribute to technology initiatives, improve business processes, and work collaboratively with business and IT teams, we would like to hear from you!

Please submit your resume by email to:

[email protected]

Please include  Business Analyst in the subject line of your email.

Applications will be reviewed as they are received. Only shortlisted candidates will be contacted.

Express Employment Professionals – Delta

We thank all applicants for their interest!