Print Engineer - Output management

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Print Engineer - Output management

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of our team, you’ll be at the forefront of enabling innovative technologies that support our premier client experience teams.

This role reports to the Global Associate Director within the Secure Access / Office Technology team. Secure Access manages a portfolio of in-office technologies including physical access, mobile credentials, secure print and scan, and digital lockers. These services ensure EY people can securely access buildings, devices, and equipment with minimal friction, while meeting global security and compliance standards.

The opportunity

Lead end-to-end global print operations under the OnePrint program, ensuring service stability, security, compliance and continuous optimization of enterprise print infrastructure. Drive operational excellence, vendor governance and user experience improvements across a complex, multi-region environment.

Knowledge and Skills Requirements

• Bring 8+ yrs of enterprise IT exp, with strong exposure to print infrastructure and operations
• Lead global teams and matrix resources, ensuring alignment across regions and time zones
• Demonstrate expertise in Active Directory (user/group/computer administration)
• Apply PowerShell scripting (intermediate) for automation and reporting
• Possess strong knowledge of enterprise network fundamentals

Print & Infrastructure Expertise

• Drive enterprise print arc and config, including drivers and fleet standardization
• Govern secure print practices, authentication, pull printing and confidential print release
• Optimize print consumption behaviour (duplex, colour control, usage reduction strategies)
• Implement centralized print management frameworks for users, devices, and services
• Manage scan workflows (Scan-to-Email, Scan-to-File, document routing and sharing)
• Oversee print activity tracking and analytics to identify risks and optimization opportunities
• Enforce device-level access control and authentication mechanisms

Technical & Security Capabilities

• Apply protocols knowledge: SMB, SNMPv3
• Manage infrastructure certificates, SSL/TLS implementation
• Support cloud-based print solutions and integrations
• Ensure compliance with InfoSec standards and audit requirements
• Lead incident, problem and change management for print services

Platform & Tools Expertise (Preferred)

• Kofax Equitrac, ShareScan, Printix, Ricoh Streamline NX v3
• HP Web Jetadmin (WJA), Device Control Center (DCC)
• LRS VPSX (R3 and above)
• Microsoft Universal Print

Key Responsibilities

• Lead end-to-end operations of OnePrint services across global regions
• Own service availability, performance, and SLA adherence
• Drive automation, standardization, and continuous improvement initiatives
• Strengthen security posture of print infrastructure through authentication and access controls
• Optimize cost efficiency by reducing paper, toner, and device footprint
• Establish centralized governance model for print services and vendors
• Manage vendor performance, contracts, and service delivery outcomes
• Deliver operational dashboards, reporting, and insights to leadership (SteerCo/ELT)
• Lead major incident response and root cause analysis
• Ensure audit readiness and compliance alignment (InfoSec, data protection)
• Drive user experience improvements through simplified and flexible print solutions
• Collaborate with network, security, and cloud teams for integrated service delivery

Leadership & Personal Skills

• Engage credibly with senior stakeholders up to Partner/Executive level
• Communicate complex technical concepts in a clear, business-aligned manner
• Operate effectively in global, matrixed environments
• Take high ownership of critical services and problem resolution
• Drive data-led decision making and operational insights
• Manage multiple programs and priorities simultaneously
• Demonstrate strong analytical and troubleshooting capability
• Maintain high integrity, confidentiality, and sound judgement
• Focus on customer-centric service delivery with attention to detail

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment and fuel your talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

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EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

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