Talent Services L&D - Singapore Learning Deployment Coordinator_Associate

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Learning Deployment Coordinator - Associate (Virtual Talent Hub)

In the Deployment team, we are responsible for delivering an exceptional learning experience to our learners through the planning and delivery of high-quality learning programs and activities.

JOB SPECIFICATION

Role : Learning Deployment Coordinator - Singapore

Team : Singapore Learning & Development Team

Reports to : Singapore Learning & Development Leader

Key stakeholders : Service Line Business Teams

Purpose : To support the learning needs of our people.

Your key responsibilities

1. Learning Deployment Management

• Manage the deployment of Global, Regional, or Country learning courses across various delivery channels (e.g., virtual/hybrid classrooms, webcasts, eLearning, etc).
• Build and maintain relationships with business stakeholders.
• Support deployment projects and liaise with teams for learning administration.
• Ensure compliance with established controls

2. Class and Participant Management

• Manage overall logistics for learning events, including attendance lists and registrations via the in-house learning system.
• Manage participant management for assigned courses including assisting in registration, scheduling, communication, handling queries, managing the in-house learning system and shares best in class principles with teams.
• Manage instructor and learner management, including assisting in scheduling, communication, handling queries, and managing the in-house learning system.
• Deliver end-to-end logistics for learning events, including setting up virtual training rooms, monitoring and reporting on absentees, providing logistical support to instructors and organizing course materials for virtual/hybrid classrooms. Produce virtual sessions and serve as emcee.
• Manage post-course administration, including Continuing Education (CE) processing, maintaining CE records, sending course evaluation requests, compiling evaluation results, conducting learning compliance checks, and arranging for make-up sessions.

3. Reporting and Continuous Improvement

• Support learning reporting by preparing and analyzing learning reports and information and monitors training consumption.
• Assess continuous process improvement on training needs and compliance, and handle queries from instructors and learners.
• Contribute to the effective measurement of learning solutions and seek to continuously improve internal practices to best in class standards.

4. Budget and Vendor Management

• Manage operational budgets, including reviewing monthly pre-billing reports and monitoring training costs.
• Coordinate vendor and venue management, including sourcing, coordinating, and processing invoices.

5. Qualification Program Support

• Process and clear claims related to EY-sponsored professional qualification programs.
• Send timely reminders to participants regarding program requirements and deadlines.
• Prepare and manage training agreements for EY-sponsored professional qualification programs.

6. Additional Duties

• Manage conference and event logistics, providing on-site support during overseas/external training events.
• Monitor and process professional qualification programs.
• Manage SharePoint site content.
• Perform any other duties as assigned.

Skills and attributes for success

• Key Traits: Dynamic, organized, and solution-oriented.
• Project management skills and familiarity with virtual delivery platforms.
• Proficiency in SuccessFactors or similar Learning Management Systems is an advantage.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoints.
• Attention to detail and commitment to data accuracy.
• Strong interpersonal and communication skills.
• Ability to work under pressure and multi-task effectively.
• Ability to work independently and collaboratively in a virtual environment.

To qualify for the role you must have

• Bachelor’s degree or equivalent experience preferred.

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