Lead Solutions Specialist, Real Time

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Your Team's Impact :

The Product (Data Solutions) group is responsible for the growth and support of FactSet’s DataFeed (off-platform) products. Our aim is to consult and organize our client’s data consumption processes with FactSet’s proprietary and industry-standard delivery solutions. You will gain exposure to the entire Real Time Data Solutions product suite and learn to design custom solutions tailored to each client using a combination of products.

The Lead Solution Specialist on FactSet’s Real-Time Client Engagement team is a strategic, client-facing role focused on ensuring our institutional clients maximize the performance, stability, and business value of FactSet’s real-time market data solutions. This role blends deep technical knowledge of real-time data architecture with strong client relationship skills to deliver tailored, scalable, and resilient solutions across complex financial workflows. This is a strategic, high-impact role responsible for supporting some of FactSet’s most sophisticated institutional clients.

As a Lead Solution Specialist, you are a trusted technical and strategic partner across onboarding, integration, service optimization, and long-term relationship management for clients leveraging FactSet’s real-time data and infrastructure offerings. Lead Solution Specialists are trusted advisors responsible for driving the long-term success of enterprise clients by ensuring optimal use, stability, and evolution of the products and services they rely on. This role combines technical depth, relationship management, and business acumen. While not always hands-on coding, Lead Solution Specialists must understand the underlying infrastructure, integrations, and client workflows well enough to guide architecture, troubleshoot issues, and influence strategic decisions.

What You'll Do:

Strategic Client Engagement:

• Serve as the primary technical and strategic contact for key Real-Time clients, driving deployment support, and long-term technical alignment.

• Develop a deep understanding of each client’s environment, including their use of FactSet’s real-time platforms, data integration strategies, and operational goals.

• Guide clients through migrations, cloud adoption, entitlement compliance, and architectural changes.

Optimization & Support Escalation:

• Proactively identify areas for enhancement and coordinate with internal teams to implement solutions.

• Serve as the escalation point for critical client issues, providing technical leadership through incident response and resolution.

• Monitor service metrics and usage patterns to proactively address risk, improve resiliency, and drive client satisfaction.

• Internal Advocacy & Product Feedback:

• Partner cross-functionally with Product, Engineering, Implementation, Support and Solution Specialists to deliver customized solutions, resolve issues, and influence roadmap enhancements.

• Act as a voice of the client internally while contributing to the ongoing evolution of FactSet’s real-time offering and engagement model.

• Provide feedback on product enhancements, documentation, and feature gaps specific to real-time market data delivery.

What Sets a Lead Solution Specialist Apart at FactSet

• Real-Time Expertise: Strong understanding of real-time data feeds, low-latency architecture, entitlement systems, and cloud-based delivery models.

• Client-Centric Approach: Proven ability to align technical solutions with business goals, regulatory requirements, and trading workflows.

• Technical Depth: Experience with Refinitiv, Bloomberg feeds, and familiarity with multicast, entitlement APIs, and real-time distribution platforms.

• Cross-Functional Leadership: Skilled in navigating internal and external stakeholders to resolve challenges, drive solutions, and influence product direction.

• Strategic Ownership: Comfortable leading large-scale initiatives such as platform migrations, feed consolidations, or multi-site deployments.

Qualifications

• 7+ years in a technical client-facing role within financial services, data technology, or capital markets-e.g., Technical Account Manager, Solutions Architect, Technical Consultant.

• Strong understanding of real-time data delivery, client connectivity, entitlement frameworks, and data workflows across trading and analytics platforms.

• Experience supporting enterprise clients in cloud or hybrid environments (AWS), with knowledge of APIs, feed handlers, and low-latency infrastructure.

• Familiarity with market data technologies (e.g. Refinitiv, Bloomberg, proprietary systems).

• Exceptional client management, communication, and problem-solving skills; confident engaging with both technical and business stakeholders.

• Scripting or diagnostics skills (Python, SQL, etc.) are a plus.

• Bachelor’s degree in Computer Science, Finance, Engineering, or a related field.

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.

• Career progression planning with dedicated time each month for learning and development.

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn more about our benefits here.

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The budgeted salary range for this position in New York City is $120,000-$170,000.

Company Overview:

FactSet (NYSE:FDS| NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.

At FactSet, we celebrate differenceof thought, experience, and perspective.Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify