Assistant Service Manager

We are a professional consulting/recruitment company dedicated to connecting businesses with qualified, skilled, and reliable talent. We provide end-to-end recruitment solutions, from candidate sourcing and screening to interviews and placement, helping organizations build strong teams while providing job seekers with suitable career opportunities.

We are recruiting to fill the position below:

Job Title: Assistant Service Manager

Location: Abuja (FCT)
Employment Type: Full-time

About the role

• We’re hiring an Assistant Service Manager to help run our after-sales service operations. You’ll supervise our technicians and service coordinators day to day, keep repairs, installations, warranty claims and customer complaints moving within SLA, and step in for the Service Manager when needed. It’s a strong opportunity for a hands-on service professional ready to take on more leadership.

What you’ll do

• Monitor service centres and field technicians, and track first-time-fix rate, turnaround time and repeat repairs
• Work with Sales, Finance, Quality and Product teams to improve the customer experience
• Prepare service dashboards and reports, run root-cause analysis on recurring issues and help put corrective actions in place
• Work with Warehouse and Procurement to keep critical spare parts available and accounted for
• Review warranty claims, monitor warranty costs and flag unusual or excessive claims
• Support daily after-sales service operations and make sure cases are resolved within agreed SLAs and properly documented
• Handle escalated customer complaints and keep customers updated until the case is closed
• Supervise, schedule and coach service engineers, technicians and coordinators
• Give technicians hands-on support with troubleshooting, repairs and installations

What we’re looking for

• Strong troubleshooting skills, good Excel and reporting skills, and familiarity with CRM or service management systems
• 3–5years’ experience in after-sales, technical or field service, including 1–2years supervising a team
• A professional certification in Service Management, Customer Experience or Engineering is an added advantage
• Background in consumer electronics, home appliances, automotive, industrial equipment or manufacturing is strongly preferred
• Hands-on experience with warranty, repairs, installations, spare parts and customer complaints
• Bachelor’s degree or HND in Mechanical Engineering, Electrical/Electronic Engineering, Mechatronics, Industrial Engineering or a related technical field
• Strong communication, leadership and problem-solving skills, and the ability to juggle priorities in a fast-paced setting

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.

Application Deadline: 18th November, 2026.