Staff Product Manager, Marketplace Quality

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

You'll own one of the biggest drivers of brand success and growth on Faire: the experience they provide to retailers and the trust that creates. Brands grow on Faire when their prices are compelling, their products arrive as described, and their service keeps retailers coming back. The better a brand is on those things, the more it sells. Your job is to build the products that help brands get it right.

Pricing is the biggest lever, and where you'll start. Competitive prices with clear margins are the most direct way a brand grows its sales on Faire. You’ll build the tools, insights and experiences that make it easy for brands to set the right prices and for retailers to identify the smartest buying choices for their stores. But quality is broader than price - it's everything a retailer weighs when deciding whether to buy from a brand, and buy from them again. The opportunity is to set a strategy for improving it holistically, and then execute against it.

If you love complex marketplace dynamics, have strong intuitions about what makes a retailer trust a brand, and get excited about building products that create real, measurable value for small business owners - this is the role for you.

What you’ll do 

• Set the strategy for marketplace quality. Deeply understand both our brand and retailer customers so you can build the frameworks that define how Faire thinks about quality - what we measure, where we intervene, and how we balance brand economics, retailer trust, and long-term marketplace growth.
• Own the quality roadmap end-to-end. Define strategy and sequencing across pricing (the insights, tools, and data that make it easy for brands to keep prices competitive and margins clear), the quality signals retailers rely on when choosing between brands, and the standards we hold brands to.
• Build brand-facing products that drive growth. Create intuitive tools and workflows - price management, intelligent recommendations, performance insights- that make it easy for brands to act on opportunities and grow their sales on Faire. Where it helps them, surface the right information to retailers at the moment they're deciding what to buy.
• Invest in data foundations. Partner with engineering and data science to build the data infrastructure that powers pricing and quality insights and recommendations at scale.
• Be the voice of tradeoffs. Use analytics and frameworks to guide decisions about where to invest, which quality problems are worth solving now versus later, and how to balance brand experience with marketplace outcomes. Present clear recommendations to senior leadership.

Qualifications

• Bachelor’s degree or equivalent experience.
• You have 8+ years of experience in product at a high-growth tech startup, as a startup founder, or in a top tech company.
• You have set direction in an ambiguous space, not just executed a roadmap you inherited. You can decide what’s worth working on and explain why.
• You are good at deeply understanding customer needs and underlying motivations, especially in spaces where customers aren’t great at predicting how changes will impact their behavior
• You’re an inspiring leader who is excited about the day-to-day of understanding our customers and working with a strong team to build improvements for them.
• You’re an extraordinarily fast learner. You have the natural curiosity and intellectual horsepower to deeply understand new topics and pick up new skills in a very short time.
• You are relentlessly resourceful. When something needs to get done, you always find a way to make it happen. Even when the work is hard, you power through it and execute with limited information and ambiguity.
• You are a creative problem-solver. You excel at identifying unintuitive solutions to tough problems.
• You are passionate. You are optimistic with a positive energy that other people draw upon.
• You care deeply about developing products and solutions that will create the best experience for our customers.

Salary Range

San Francisco, CA, US: The pay range for this role is $220,000 - $302,500 USD per year.

Toronto, ON, Canada: The pay range for this role is $184,000 - $253,000 CAD per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Why you’ll love working at Faire

• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
• Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
• Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.  To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)