Member Service Manager - MetroWest
Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 3, 2026.
Financial Freedom Happens Here - and it starts with YOU.
At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Services Manager at our MetroWest branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and teammates.
Your Role in Our Mission:
Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
Execute coaching and development activities to help team members meet or exceed performance expectations
Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
Support members with account inquiries, service needs, and transaction assistance
Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes
- Live and model The FAIRWINDS Way values in everything you do
What Makes You a Great Fit:
Proven leadership in a financial institution
Strong knowledge of teller operations, branch procedures, and regulatory compliance
You’re a motivator and mentor, passionate about developing others and creating a high-performing team
Excellent interpersonal and problem-solving skills
Ability to balance service, operations, and performance goals in a fast-paced environment
Detail-oriented with a commitment to accuracy, integrity, and accountability
A genuine passion for helping others achieve financial success
A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:
- Enjoy 11 paid holidays and generous paid time off to recharge and reset
- Build your future with a 6% 401(k) match
- Receive a $700 annual contribution to your Health Savings Account
- Access our comprehensive maternity leave program to support growing families
- Stay covered with medical, dental, vision, disability, and life insurance
- Grow your career through leadership development, tuition assistance, and advancement opportunities
- Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
- Thrive in a purpose-driven, people-first culture where your impact matters
This is more than your next job. It’s your next step in changing lives; starting with your own!
About FAIRWINDS Credit Union
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!