Solutions Engineer
About Feathery
Feathery automates data intake workflows for insurance and wealth management firms. Industry leaders rely on Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account openings.
With rapid revenue growth and expanding enterprise demand, we’re scaling our go-to-market and customer-facing teams to support increasingly complex implementations across financial services and beyond.
Why We’re Hiring
As Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows.
We’re hiring a Solutions Engineer to work closely with prospective and existing customers to design, implement, and scale workflows on Feathery. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments.
You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform.
About the Role
This is a high-ownership role that blends:
Customer-facing technical solution design
Pre-sales and post-sales engagement across the customer lifecycle
Workflow architecture and problem solving
Cross-functional collaboration with product, engineering, and go-to-market teams
As an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations - from initial proof-of-concept through long-term success.
What You’ll Do
Customer Solutions & Implementation
Own technical scoping, proof-of-concepts, and onboarding for key customers
Partner with customers to design and implement complex workflows on the Feathery platform
Guide customers through best practices for building scalable, maintainable solutions
Support deployments and ensure successful adoption across teams
Pre-Sales & Product Expertise
Work with sales during the evaluation process to demonstrate technical capabilities
Translate customer requirements into tailored product solutions
Build demos and prototypes that showcase Feathery’s flexibility and power
Serve as a trusted technical advisor to prospects and customers
Product Feedback & Enablement
Act as the voice of the customer, surfacing insights and feature requests to product and engineering
Create technical content such as example applications, documentation, and guides
Help customers and internal teams better understand platform capabilities
Contribute to improving onboarding and implementation workflows
Team & Function Building
Help define best practices for solutions engineering at Feathery
Contribute to hiring and mentoring future team members
Improve internal processes, tooling, and playbooks as the team scales
About You
Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar)
Strong problem-solving skills, especially in data-heavy or workflow-based systems
Strong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementations
Basic familiarity with Python (able to build/debug API's)
Excellent communication skills and ability to work across technical and non-technical stakeholders
Proactive, resourceful, and comfortable operating in a fast-paced startup environment
Strong sense of ownership and desire to help customers succeed
Bonus
Experience working with B2B SaaS platforms or workflow automation tools
Familiarity with low-code/no-code platforms
Experience supporting enterprise customers or complex implementations
Background in financial services (insurance, wealth management, lending)
Experience creating technical content (docs, demos, tutorials)
What We Offer
Competitive compensation and equity
Health, dental, and vision coverage
Unlimited PTO
Downtown Toronto office location
Office snacks and lunches
A supportive, low-ego team that values ownership and growth
Company offsite to connect and recharge
If you’re excited about helping companies streamline critical workflows - and want to play a key role in shaping the customer experience at a fast-growing startup - we’d love to hear from you.
Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.