40028: Operations Supervisor
Confirmed on the employer's own hiring board on Nov 7, 2026. First seen by Alion on Nov 5, 2026. FedEx Freight scores A on the Alion truth index.
POSITION OVERVIEW:
Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing regulatory requirements and company policies and procedures
ESSENTIAL FUNCTIONS
Foster a safe working environment
Working with internal stakeholders
Provide overall direction and support to internal stakeholders, including but not limited to selection, development, assigning daily tasks, performance management, mentoring, cross-training and other supervisory activities.
Plan and communicate daily loads to ensure freight is picked-up and delivered on time and damage-free
Communicate with contractors/drivers and account managers, to ensure the customer and company’s needs are met
Plan daily manpower needs to ensure customer’s freight is delivered and picked-up timely and damage free
Communicate with dispatch at various service centres and with freight handlers to coordinate the movement of trailers and freight
Communicate with other departments within FXF as required
Coordinate the distribution of inbound, outbound and hub loads to achieve cut time compliance.
Monitor and ensure MBGs are delivered on time
Dispatch deliveries and pick-ups to ensure they are completed on time
Communicate with service centres throughout the line haul process to ensure freight remains in cycle
Monitor and analyze all opportunities to cut costs and improve efficiencies
Perform administrative functions such as printing delivery receipts, manifest shipments freight billing, tracing shipments, etc.
Report line haul activity including percentage of trailer cube, trailer weights, delay times, etc.
Monitor actual performance data and gather information for reporting
Identify freight moving at incorrect weight and classification
Ensure all OS&D exceptions are identified and processed properly
Assist other internal stakeholders as required
Conduct daily pre-shift meetings with reporting teams
Implement company policies
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required
DISCLAIMER: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
Post-Secondary diploma or two (2) years of directly related work experience
Bilingual (English/French) preferred; required in Quebec
Three (3) years of work experience in warehouse/dock/transportation
Previous leadership experience
Thorough knowledge of LTL industry, DOT rules and regulations
Ability to perform and/or learn to perform freight handler duties
Valid forklift certificate
Load planning and dispatching knowledge
Excellent interpersonal skills, as well as, strong ability to coach, persuade, collaborate, and partner with all levels within the organization
Professional verbal, reading and written communication skills
Strong time management, organizational, analytical and problem-solving skills, including excellent attention to detail
Ability to manage competing and changing priorities
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
Ability/willingness to learn new applications, software, systems, and equipment as required
Self-motivated to learn new skills
WORKING CONDITIONS
Hours may vary due to operational need
Flexibility and adaptability to working environment
Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise