Customer Account Coordinator II- 2nd Shift

POSITION OVERVIEW:

Interacts with selected customers throughout their expedited shipment lifecycle. Quotes, secures, monitoris shipments in the Freight Management System as well as updates customers regarding their shipments.

Requires an elevated degree of independent and critical thinking and the ability to proactively call attention to issues that impact customer satisfaction. Sole point-of-contact for selected customers and will maintain an ongoing relationship that will enable them to provide an exceptional customer experience and to secure new and grow existing business. Require the ability to quickly change direction and prioritize work with a higher level of autonomy. Exhibits a strong sense of urgency to initiate and positively respond to business opportunities.

ESSENTIAL FUNCTIONS

• Provides an on-going professional and courteous engagement with selected customers in an effort to secure and grow business.
• Assesses customer needs to determine correct service offering, provides quotes and/or enters orders. Identifies price objections and attempts to overcome by providing value and benefit of services. Recognizes opportunities to negotiate price with customer within allotted parameters in order to secure and close business, or elevates to the appropriate level.
• Develops customer relationships in an effort to manage and grow business by becoming “intimate” with customers’ transportation needs. Ensures long-term, exceptional customer relations are maintained.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or GED required
• 1-3 years customer service, account management, or sales experience required

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay Range: $17.30- $22.25 depending on experience230 FedEx Custom CriticalFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.