Deal Desk Analyst

About us

At Fenergo, we’re not just building software-we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management-we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant-they’re confident. Where technology doesn’t just meet regulations-it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future-together.

Why should you join us

If you are hard-working, diligent, self-motivating and enjoy being part of an organisation with exciting revenue growth plans, we would like to speak to you. Fenergo are shaping the future of this industry and you will be afforded an opportunity to significantly impact the revenue growth of a major target market for the company.

What you will do

As Deal Desk Analyst, you will be a key point of contact for Fenergo’s customers and prospective customers for commercial and contractual information. This will include facilitating new sales and incremental sales opportunities by liaising with Fenergo’s sales, technical and legal teams to deliver timely information and documentation to customers. You will ensure that Fenergo speaks to customers with “one voice” and help maintain consistency of our commercial and contractual approach from engagement to engagement. You also will be responsible for maintaining all commercial data about our customer base and providing clear and accurate reports to our senior management as requested.

Responsibilities:

• Support the end-to-end management of the contracting process, including preparing commercially related documentation for customers.
• Liaise with senior members of the Deal Desk team and with sales reps to structure mid-sized deals, upsells and renewals, ensuring alignment with pricing guidelines and discounting policies.
• Evaluate contract terms, pricing, and special requirements to ensure compliance with internal policies and external regulations.
• Coordinate with SMEs to draft responses to our Subscription Agreement, ensuring adherence to deadlines and consistency of messaging to customers.
• Serve as a key internal point of contact for customer queries related to the sales process and related documentation, while ensuring timely and accurate customer responses.
• Support the management of mid-sized contracts throughout their lifecycle, from initiation through to renewal or termination, including amendments and enforcement of terms.
• Continuously assess and improve sales processes and workflows to increase efficiency, reduce errors, and enhance customer satisfaction.

Requirements

Requirements:

• Proven capabilities in managing multiple priorities, deadlines, and tasks efficiently.
• Strong understanding of digital tools, platforms, and technologies used for sales operations, such as CRM systems, sales automation software, content management systems, and data analytics tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build strong relationships with multiple internal stakeholders.
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.
• Self-motivated and proactive, with the ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong project management skills, with the ability to plan, execute, and monitor digital initiatives effectively.
• Creative problem-solving abilities and a passion for innovation and continuous improvement.

Benefits

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

What’s in it for you?

• Healthcare cover
• Company pension contribution
• Life assurance/ Income protection
• Annual leave
• 3 company closure days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Active sports and social club
• State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Recruitment Safety

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.