Counter Sales Associate

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homesand better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adaptand grow to continuously serve our customers, communitiesand each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, serviceand capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operatewith the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are seekinga knowledgeable, results-driven Counter Sales Associate to join our team. This role is more than assistingwith transactions-it’sabout being a trusted advisor to our plumbing and HVAC contractor customers. You will leverageproduct expertiseand problem-solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our company’s sales strategy. The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.

Schedule: Monday - Friday 7:00am to 4:30pm.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.

• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVACand related products to guide customer decisions.

• Drive sales growth by identifyingopportunities to upsell, cross-sell, and promote strategic products and programs.

• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locateparts and provide accurate, timelyinformation.

• Process transactions efficiently while ensuring accuracy and a positive customer experience.

• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.

• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintaincustomer satisfaction.

• Maintain a professional, organized counter environment that reflects our commitment to quality and service.

• Assistwith inventory management, cycle counts, and stock organization.

• Assistwith occasional warehouse duties such as receiving,shippingand stocking.

• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Requirements

• 0-3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.

• Sales mindset with abilityto meet goals, build relationships, and influence purchasing decisions.

• Experience using material handling equipment like Forklifts is preferred.

• Strong communicationskills for consultative selling and customer engagement.

• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.

• Digital literacy and ability to learn new systems quickly.

• Organizational skills and ability to manage multiple priorities.

• Passion for delivering exceptional customer experiences.

• Ability to lift upto 50 lbs.and stand for extended periods.

*Pre-employment drug and background screening required*

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approachtowards benefits plans and programs that support the mental, physicaland financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/SexualOrientation/GenderIdentity.

Equal Employment Opportunity and Reasonable Accommodation Information