Warehouse Manager - 1463

What You'll Do

• Manage multi-site warehouse operations across 1-3 facilities, including labor planning, staffing coordination, operational execution, and service performance

• Serve as the direct people manager for warehouse supervisors and hourly staff, including performance management, coaching, and employment decisions in partnership with HR.

• Review and approve timesheets, punch changes, overtime, and lunch compliance daily, owning site attendance accountability by monitoring patterns and addressing issues accordingly

• Train, assess, coach, and develop warehouse staff including drivers, associates, and supervisors through ongoing performance management and leadership development

• Create, model, and drive a culture of safety and wellbeing at your site - going beyond compliance with company policies, safety procedures, OSHA regulations, and security standards to build an environment where every team member works safely every day

• Serve as a self-sufficient problem solver and on-site owner in an environment where support teams are not always present, wearing multiple hats and driving day-to-day execution while partnering with remote teams across a broader network

• Conduct daily team stand-ups with warehouse associates and delivery drivers covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability

• Leverage operational reporting tools to track site performance against key metrics including over-the-road, under-the-roof, and same-day SLA attainment and drive data-informed decisions

• Coordinate and optimize delivery operations including route efficiency, bulk scheduled deliveries, and rush or special delivery requests

• Manage inventory accuracy daily through the Fetch platform, maintaining our location audit cadence

• Coordinate operational relationships with independent contractors in partnership with Compliance and Partner Support teams, including onboarding, dispatching, engagement tracking, and block schedule management

• Manage access control across multifamily communities, ensuring proper key and fob chain of custody through sign-in/sign-out and reconciliation processes; maintain access compliance and promptly report any lost or missing access devices to protect operational integrity

• Oversee the operational readiness of Fetch delivery vehicles through fleet inspections, maintenance coordination, and active management of open vehicle issues and service reminders via the fleet management platform; document and action all findings

• Conduct monthly ride-along evaluations with non-exempt employees to assess delivery performance, safe driving behaviors, and service execution; document findings and deliver structured coaching and feedback following each observation

• Support other Fetch business lines through labor coordination, contractor onboarding, and operational planning

• Lead operational improvement initiatives and cross-functional discussions focused on continuous improvement and scalability

• Partner closely with Customer Experience and Client Success teams to improve processes, resolve escalated issues, and enhance the resident experience

• Partner with Human Resources to address employee relations matters, performance concerns, workplace investigations, and corrective action while maintaining a fair and consistent employee experience.

What You'll Need

• Demonstrated ability to lead, develop, and hold accountable a team that includes supervisors, hourly associates, and independent contractors

• 3+ years of prior people leadership experience, including coaching, performance management, employee development, and accountability of frontline teams and/or leaders in an operations or warehouse management role, preferably in last-mile delivery, logistics, or a high-growth startup environment; a Bachelor's degree in Business, Logistics, Supply Chain, or a related field is preferred but an equivalent combination of education and experience will be considered

• Demonstrated experience managing to operational metrics and using performance data to identify trends, drive accountability, and improve outcomes

• Experience managing labor planning, scheduling, and workforce allocation across fluctuating volume demands

• Prior experience working with independent contractor or 1099 driver relationships in a last-mile, gig, or delivery network environment strongly preferred

• Proven ability to work independently, make sound decisions quickly, and manage site operations without direct oversight in a fast-paced, high-pressure environment

• Clear and concise written and verbal communication skills with the ability to translate operational challenges into actionable direction for both frontline teams and leadership

• Comfortable navigating multiple operational platforms including warehouse management, fleet management, HR, and customer service systems; ability to learn and maximize proprietary tools quickly

• Passionate about service excellence and operational rigor, with a consistent focus on delivering an outstanding experience for residents and clients

• Familiarity with Lean, Kaizen, continuous improvement, or process standardization methodologies is a plus

• Must be able to lift 50+ pounds and stand or walk for the duration of a shift in a non-climate-controlled warehouse environment

• Valid driver's license; clean driving record in accordance with Fetch’s company policy

• This position typically follows a Monday-Friday schedule; hours and days may shift based on business needs, including occasional evenings, weekends, and peak season