Product Operations Analyst (Backoffice)

Hey there!

We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. 

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? 

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience? 

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the role:

In Fever, we are looking for a person to join the Product Operations Team, helping us launch and scale products and business lines. The tasks will consist of the following:

• Digital products’ operational setup: support the operational setup and go-to-market of new products and tools, shaping their operating model end-to-end.
• Backend & Tools Management: creation, configuration, monitoring and ongoing maintenance of products and experiences across the backends of multiple internal and external tools (Fever's back office, ticketing and distribution platforms, Salesforce, CRM and other systems).
• Process Definition: define core operational processes from zero, testing and iterating on them before rolling them out at scale.
• Quality & Operational Monitoring: periodic reviews of the setups and configurations we deliver, detecting incidents early and making sure products keep running as expected over time.
• Cross-Team Coordination: be the connection point between Product, Technology, Operations, Project Management and Finance, ensuring information flows smoothly and decisions are aligned to get the best possible results from each product.
• Team Alignment & Reporting: participate in weekly meetings with relevant teams to align priorities, report operational issues and share learnings.

About you:

• Excellent communication and interpersonal skills: able to collaborate effectively with multiple internal and external stakeholders on a daily basis.
• Fast learner with strong retention, proactive and able to take ownership and lead specific tasks or workstreams autonomously in a fast-paced environment.
• Comfortable working under pressure and handling high-demand peaks.
• High level of English and Spanish (required).
• 1-2 years of experience in product operations, business operations or similar roles
• Proactive and decisive, with strong problem-solving and quick-reaction skills.
• Strong command of Microsoft Office and ability to quickly learn new tools
• Knowledge of Salesforce

Benefits & perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• Work in a location in the heart of Madrid. Home-office friendly 
• 40% discount on all Fever events and experiences
• Health insurance 
• Gympass membership
• English Lessons
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here  Fever - Candidate Privacy Notice