Data Analyst Administrator

Reporting to: Operations Specialist Manager

Main job purpose:

We are looking for an Administrator to perform various administrative tasks and support

our CCC (Customer Contact Centre Inland) department’s daily activities.

Minimum requirements:

• Grade 12
• Administrative/Secretarial Post School Qualification
• Some experience as an Administrator reporting to Senior Management
• Ability to work extended hours as and when required
• Clear criminal record and no pending cases
• Advanced Excel, MS Word, MS Teams and Power Point proficiency
• Above average verbal and written communication skills
• Ability to resolve conflict effectively
• Ability to handle work related stress and work effectively under pressure
• Ability to work independently and ability to meet strict deadlines
• Ability to resolve departmentally required PO’s and Capex orders in shortest possible

time

• Ability to execute and see tasks trough in the shortest possible time without needing

assistance from leadership.

• Highly motivated and enthusiastic
• Proactive thinking, solution driven and customer orientated (internal customers)
• Work well in the team and be able to drive individual assignments/projects
• The ability to multi-task will be key for this role

Key performance areas:

• Loading of Employment leave paperwork on the payroll system
• Updating the call center attendance register before 09:00 daily
• Loading of personal documents for all employees on HR Manage
• Assisting with all general queries
• Have consultations with employees regarding pay queries/grievances or HR Manage

queries.

• Achieve Key Performance Management standards as set out in reviews
• Assisting employees with Key Performance quarterly (KPI’s) queries
• Assisting with all events planning for training logistics
• Assist with arranging Training requirements, tools, stationery, collecting and

capturing of toolbox talks and training registers.

• Do PO for required items like stationary orders, grocery orders and computer orders

as an example. Not limited to these examples.

• Assisting with all events planning for the CCC fun days and other.
• Office administration and general administrative duties.
• Co-ordination of e-mail, correspondence, and written communication.
• Keeping a live daily tracker on MS Teams for PO, HR management paperwork and

Capex’s.

• Maintaining of strict confidential protocols regarding correspondence and

communication of all daily work activities.

• Compiling weekly and monthly reports as required.
• Taking minutes of meetings, typing of documents, reports and preparation of

presentations as required and if required sharing with the CCC.

• Assisting in queries and day-to-day co-ordination of operational tasks related to area

of responsibility.

• Assist with proper asset management within the CCC.
• Handle ad hock duties as and when necessary for the department

Other personality attributes and core competencies:

• Ability to maintain confidentiality and handle office matters with utmost

professionalism

• Strong interpersonal and communication skills with diplomacy and interact

effectively at all levels

• Above-average report writing skills
• Organising skills
• Assertiveness
• Initiative skills
• Time management skills
• Attention to detail
• Team player
• Self-development and that of others
• Self-motivated & Independent operator
• Delivery-orientated and deadline-driven
• Sensitivity to confidential matters is required
• High emotional intelligence (EQ) required
• Professional interpersonal communication (written and verbal)
• Build relationships across the business
• Ownership and accountability and decision-making skills

• Honesty is a core value.