Location
In office (Polokwane)
Seniority
Senior · 5+ years exp
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on May 7, 2025. Fidelity Services Group scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Fidelity Services Group is a South African security services company providing armed response, alarm and CCTV monitoring, security guarding and escort services, cash management and the SecureDrive product line to households and businesses. The group runs a branch network across South Africa, from Cape Town, Midrand and Durban to towns such as Paarl, Kimberley, George and Vanderbijlpark, and also operates in Eswatini, handling services such as ATM reconciliation for its cash clients. It hires sales consultants, alarm and CCTV installation technicians, branch and operations managers, billing clerks, drone pilots, cybersecurity analysts and interns in HR and finance.
Minimum Requirements:
- Grade A PSIRA registered and accredited
- Knowledge of Fleet management and CIT document control essential
- Formal management training with at least 5 years’ experience in CIT and cash processing industry
- Previous CIT and cash processing planning/scheduling experience would be an advantage
- Proficiency in MS Office Suite, Word, PowerPoint and Excel is essential
- Experience in sales and marketing
- Experience of similar systems including vehicle tracking systems
- Ability to work without supervision, under pressure and meet strict deadlines
- Must have own transport
Key Performance Areas: (not totally inclusive):
- Managing and doing monthly visits to all branches to ensure efficient running of the branch and that all administrative and operational requirements are met
- Doing budget planning for all CIT regions and ensuring that set targets are met
- Compiling monthly branch performance reports and ensuring submission thereof timeously
- Conducting quarterly evaluations on senior management at branch level
- Managing the ISO 9001/9002 quality management system
- Managing monthly operational statements
- Managing Daily operations in respect of cash deliveries and client pickups
- Branch audits/visits at all branches to ensure compliance to company policies and procedures
- Managing the ‘cash risk’ at branch and on road
- Ensure proper upgrades are done at branches (Building construction, alarms, safes etc.)
- Drafting policies and procedures
- Efficient client services rendered per business area
- Managing growth and retention of clients in the cash in transit industry
- Ensuring CIT roll out is done and completed before service commences
Firearm Control
- Monthly/ weekly Firearm return/ Inspection
- Scanning of firearm
- Firearm refreshers and competency training
Client service/ Liaison
- Monthly meetings with clients
- Union meetings
Vehicle Control
- Fleet management
- Maintenance
- Fuel
- Inspection
- Vehicle Reports/ Check sheets
- Weekly fuel Schedules
- Accident Reports
Equipment Control / Maintenance
- Check Sheets / daily postings
- Site visits
- Equipment checks/ asset verifications
Investigations
- Accident
- Theft of Cash
- IOD’s
- Incidents
- Depot robberies
- Claim file
- Accident Report
- Theft Report
- I.O.D Report
- Incident Report
- Investigate/ improve security
- Compile submits to insurers
Administration
- Debtors/Creditors
- Billing Dues
- Stationary/ CIT consumables
- Obtaining Order numbers (Repairs, etc)
- Filing
- Miscellaneous Queries
- Payroll,
- HR and IR.
- Maintain close relationship with client.
- Sending cash requests to Branches
- Ensuring Branches has enough cash for ATM loads
- Ensure Branches comply with set opening times
- Ensure guards at posted at various sites on time
- Maintaining close relationships with all the Banks
- Ensuring Variance reports are sent and resolved
- Ensuring Recons are sent
- Monthly Float checks
- Following up on incident reports
- Dealing with Cash Pro queries
Other personality attributes:
- Ability to maintain confidentiality and handle office matters with utmost professionalism
- Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels
- Report writing skills
- Organising skills
- Assertiveness
- Initiative skills
- Time Management skills
Core Competencies:
- Interpersonal skills
- Good admin skills
- Report writing skills
- Able to work under pressure
- Customer focused
- Team Player
- Reliability
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