Receptionist

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission-critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

The Receptionist provides a professional, warm and engaging welcome to employees, clients, visitors and vendors. The role manages the reception area and supports the smooth operation of daily workplace services, helping to maintain a safe, organised and welcoming environment.

Key Responsibilities

Front of House - Act as the first point of contact for employees, clients, visitors and vendors, creating a positive and professional first impression.

• Welcome visitors, confirm appointments, notify hosts and provide clear information about the office and its facilities.

• Manage the reception desk, answer incoming calls and enquiries, and direct requests to the appropriate person or team.

• Issue visitor passes and support local access and security procedures, ensuring visitor records are accurate and up to date.

• Maintain the appearance and presentation of the reception area, meeting rooms and shared spaces.

• Provide appropriate assistance to employees and visitors, responding calmly and professionally to day-to-day enquiries.

Meeting Rooms, Events and Hospitality

• Coordinate meeting room bookings and prepare rooms for meetings, interviews, events and visiting teams.

• Arrange refreshments and catering, ensuring rooms are presented correctly and cleared after use.

• Monitor meeting room standards and report equipment, maintenance or cleaning issues promptly.

• Support workplace events, employee activities and hospitality requirements when needed.

Workplace and Administrative Support

• Receive, sort and distribute post, deliveries and courier items, maintaining records where required.

• Monitor reception, stationery and pantry supplies, and raise requests or orders when stock needs replenishing.

• Log workplace issues and follow up with the relevant workplace, facilities or building teams.

• Liaise with local vendors, contractors, couriers and building management in a professional manner.

• Maintain accurate reception and workplace records, handling sensitive information with confidentiality.

• Provide general administrative support to the Workplace team as required.

Safety, Security and Workplace Standards

• Follow local health and safety, security and emergency procedures at all times.

• Report building, safety, security or compliance concerns promptly to the appropriate team.

• Support visitor management and on-site incident procedures, including evacuations and other emergency arrangements.

Knowledge, Skills & Experience

• Experience in reception, front-of-house, hospitality, customer service or office support.

• Excellent communication and interpersonal skills, with a friendly, confident and professional manner.

• Strong customer service skills and the ability to build positive relationships with employees, visitors and vendors.

• Ability to remain calm, organised and helpful while managing competing priorities.

• Good attention to detail and a practical, hands-on approach to problem solving.

• Confidence using Microsoft Outlook, Teams and standard office systems; experience with room-booking or visitor-management tools is beneficial.

• Ability to handle sensitive information with discretion and professionalism.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being: Access confidential one-to-one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.