End User Computing Technician (Finchoice)

Weaver Fintech is a purpose-driven, data-centric FinTech company revolutionizing financial services for more than 3 million South Africans. We simplify financial journeys empowering customers to shop, lend, insure, and thrive. Our Data Engineering & Analytics team plays a critical role in building scalable, modern data solutions that drive innovation and enable data-driven decision-making across the business. Join us in a collaborative, high-growth environment where your work makes a real impact.

What you will love doing in this role

End-User Support & Service Delivery

• Provide first and second-line support for all end-user devices including desktops, laptops, mobile phones, tablets, VOIP handsets, printers, scanners, and peripheral devices.
• Ensure all service desk incidents, tasks, and service requests are responded to and resolved within agreed SLA timelines.
• Proactively follow up on outstanding tickets and communicate effectively with users to manage expectations.
• Provide on-site and remote support across multiple locations, including head office and retail stores.
• Assist with onboarding of new employees, ensuring workstations, access, and required tools are ready on time.
• Set up and support user accounts, email configurations, and access to business applications.
• Escalate unresolved issues appropriately and follow through until closure.

Device Management & Technical Maintenance

• Install, configure, maintain, and troubleshoot hardware and software systems on end-user devices.
• Perform upgrades, patches, and routine maintenance across all user-facing systems.
• Monitor performance of IT assets and proactively resolve potential failures.
• Maintain IT asset inventory, including issuing, tracking, and recovering devices.
• Support imaging and deployment of new equipment using enterprise tools and automation where applicable.
• Maintain hardware standards and ensure devices meet business and security requirements.

Operational Procedures & Documentation

• Adhere to all Technical Services and IT operational procedures, ensuring compliance with internal controls.
• Create and maintain user guides, technical documentation, SOPs, and troubleshooting knowledge bases.
• Ensure timely and accurate completion of incident reports and change documentation.
• Contribute to process improvement initiatives and support ITIL-aligned practices.

Retail & Finance Environment Support

• Maintain IT operational readiness for all retail showrooms and finance departments.
• Troubleshoot and support POS systems, network connectivity, and device-related issues in stores.
• Work closely with infrastructure and network teams to resolve store-related technical incidents.
• Support HSE, compliance, and PCI-related policies through proper device configuration and controls.

Standby, After-Hours & Project Support

• Participate in the after-hours and weekend standby rotation to ensure 24/7 support coverage.
• Provide on-site support during critical business events, activations, and seasonal peak periods.
• Support IT rollouts, infrastructure upgrades, and hardware refresh projects as assigned.
• Assist with testing, deployment, and post-implementation support of new technologies.

What we will love about you

• Proactive and solutions-driven mindset.
• Strong communicator with excellent facilitation and presentation skills.
• Can-do attitude, self-motivated and thrives working independently.
• Well-organised, with strong planning and coordination abilities.
• Comfortable working under pressure in a fast-paced, changing environment.

What you’ll need to do this role

• Grade 12 (National Diploma - Advantageous)
• 3 years + Service Desk and or Desktop Support Experience
• ITIL certification and / or experience
• CompTIA Certifications such as A+ and N+
• Microsoft Certifications such as MCSA
• A valid driver’s license

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun