Accounting Manager

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview: The Accounting Manager oversees day-to-day accounting operations, ensures GAAP compliance, and manages the month-end close process in collaboration with an external accounting firm. This role owns the end-to-end billing and collections cycle, drives process automation within our subscription management platform, and serves as a cross-functional partner to ensure financial accuracy across all customer segments.

Responsibilities and Duties:

• Accounting & Month-End Close
• • Collaborate with the external accounting firm to manage the month-end close process and daily accounting operations.
  • Assist with month-end departmental finance reviews to ensure reporting accuracy.
  • Maintain and update the company’s revenue recognition file.
  • Manage state and local tax agency relationships, overseeing quarterly and annual payroll and excise tax filings.
• Invoicing & Billing Management
• • Manage daily billing and invoicing operations for self-serve digital checkouts, mid-market subscriptions, and complex enterprise contracts.
  • Serve as the Subject Matter Expert for the invoicing and revenue recognition platform (Maxio), developing and maintaining automated accounting procedures and reporting.
  • Identify billing workflows bottlenecks and implement automation to reduce manual data entry, minimize errors, and shorten the invoicing cycle.
  • Reconcile CRM data (HubSpot) against actual financial records, verifying contract details and subscription terms.
• Collections, Disputes, & Risk Management
• • Design and monitor automated workflows to optimize cash flow and reduce Days Sales Outstanding while maintaining a positive customer experience.
  • Establish SLAs and structured workflows for billing inquiries, serving as the escalation point for complex customer disputes.
• Leadership & Cross-Functional Collaboration
• • Act as a Subject Matter Expert to the Revenue Accountant and Accounting Associate.
  • Collaborate with Sales, Customer Success, Legal, and Account Directors to ensure complex contract terms, custom pricing, add-ons, and renewals are accurately translated into the billing system.

Qualifications

• Bachelor's degree required, Finance or Accounting concentration preferred
• 7 + years experience in the accounting function
• Strong GAAP knowledge
• Advanced Excel skills with working knowledge of G Suite
• Proven ability to build and maintain strong, cross-functional working relationships
• Subscription Billing Expertise: Proven experience managing invoicing within automated subscription management platforms (e.g., Maxio/Chargify, Zuora, Stripe Billing, NetSuite SuiteBilling, or Chargebee).
• Strong understanding of sales tax nexus for SaaS; experience integrating tax automation software (e.g., Avalara or Vertex) with the billing system.
• Data Literacy: Advanced Excel skills and comfort working with large data sets to reconcile billings against actual revenue recognized and deferred revenue schedules.

We value being together: We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas.

Perks at Findhelp

• 401k & equity grants
• Fully stocked kitchens across all three office locations
• Onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

• Culture Committee
• Leadership Development Training
• Paid Volunteering Time