Engineer II

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

About the role

The R&D Department is made up of different disciplines including software and database engineers, quality, technical implementation. R&D designs and develops requested product features, fixes bugs within our platform, provides technical analysis and estimation, ensures successful integration installations, manages and monitors the health of our platform, and develops automation and tooling for efficient and reliable software development processes. R&D works cross-functionally with many other departments in the organization as a team to fulfill Findhelp’s mission of connecting all people in need with dignity and ease.

As a software engineer at Findhelp, you will help grow our platform which knits together our system of social-services nationwide. You will be on a cross-functional development team working across the aisle with others in teams and departments to produce the highest quality product for those who use our system.

What you'll do

• Design and Implement full-stack features from initial concept through deployment, prioritizing an intuitive and efficient end-user experience.
• Contribute to the technical design and architecture of features within the team’s scope, focusing on scalability, security, and maintainability.
• Deliver high-quality, well-tested code and engage in rigorous peer code reviews and pair programming to uphold team standards.
• Take full ownership of features, including monitoring in production, diagnosing issues, and driving iterative improvements post-launch.
• Participate in the team’s on-call rotation, troubleshooting issues and ensuring the ongoing health of the platform.
• Proactively identify and resolve technical or process blockers to keep project timelines on track.
• Uphold and improve team engineering standards (linting, testing, documentation) to ensure a high-quality, professional development environment.
• Collaborate closely with Business Analysts, Designers, and other engineering teams in a highly cross-functional environment.
• Identify opportunities to refactor and modernize existing, high-value codebases to contribute to platform health.

Qualifications

• 3+ years working as a professional software developer.
• Clear technical communication and documentation skills.
• Preferred experience in Python and ReactJS.
• Good understanding of SQL, ORMs, and non-relational databases.
• Experience with microservices or a strong understanding of their architecture.
• Proven ability to generalize a feature to widen its impact across the platform.
• Comfortable working independently in a complex codebase and scaling up on Python if needed.
• Knowledge of how to iterate on a feature to keep delivery consistent.
• Interested in mentoring and fostering individual growth within the team.
• Able to communicate technical needs and solutions clearly to product partners.

Physical demands and work environment

• This position is on-site in Austin, TX or Madison, WI.
• This is largely a sedentary role;
• Limited travel may be required;
• Standard office equipment is used, such as laptops, monitors and headsets, if needed.

We value being together: We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp

• 401k & equity grants
• Free food and onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

• Culture Committee
• Leadership Development Training
• Paid Volunteering Time