Trainee Support Specialist

Finetech Consultancy (Pvt) Ltd, a leading Google Cloud Premier Partner for Sri Lanka, Bangladesh & Maldives, is seeking a motivated and tech-savvy individual to join our growing team! We're a Great Place to Work, offering a supportive environment, career development opportunities, and competitive compensation to the right candidate.

About the Role

Kick-start your carreer in the exciting world of Information Technology as a Trainee Customer Support Specialist. You'll work alongside a talented team to provide top-notch support to our clients. You'll learn from experienced professionals and troubleshoot complex IT issues, ensuring our clients SaaS services run smoothly.

Qualifications

• Completed or currently pursuing a degree in Information Technology with a focus on Systems & Networking from a reputable university.
• Understanding of IT systems and cloud concepts.
• Experience with Google Workspace or Office 365 administration is a plus.
• Familiarity with basic networking concepts (DNS, DHCP, etc) is beneficial
• Understanding of no-code platforms leg. Google AppSheet or Microsoft Power Apps).

Responsibilities

• Deliver exceptional onsite and remote technical support to clients.
• Diagnose and resolve complex IT problems across Google, Microsoft, Zoom and other services.
• Collaborate effectively with internal teams, client contacts, and vendors.
• Maintain a strong understanding of Google Cloud services such as Google Workspace and GCP (Google Cloud Platform).

Bonus Points

• Experience with RMM tools like ManageEngine or NinjaOne.
• Strong communication and interpersonal skills. Presentation skills and a can-do attitude.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive training and certification opportunities to stay ahead of the curve in technology
• Competitive salary and benefits package.
• A dynamic and collaborative work environment
• Training and access to latest Al tools from Google and Microsoft

If you're passionate about technology and eager to learn, we want to hear from you!